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Blaze: Charging and syncing difficulties

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‎05-07-2019 01:06 - last edited on ‎05-08-2019 15:30 by Fitbit Moderator

‎05-07-2019 01:06 - last edited on ‎05-08-2019 15:30 by Fitbit Moderator

My first blaze was great. No problems until it totally broke. The replacement, for which I thank fitbit, has sadly been trouble since I got it. Takes all morning of me fiddling with it to connect to get info on to app. It doesn't hold its charge. Needs all day to actually charge. It changes the time regularly for whatever reason. I'm giving up and going shopping methinks. 

 

Moderator edit: Subject for clarity 

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‎05-08-2019 15:42

‎05-08-2019 15:42

Hi @Itait I'm happy to assist you with your difficulties and to give you a warm welcome to our forums. 

 

I'm sorry to see that you feel that way with your replacement device. I'd like to let you know that 

our Blaze device was designed to last 5 days, but the battery life also depends on how frequently you use it’s features. I recommend you charging your Fitbit with a USB port from a computer or a UL-certified outlet into the wall and then turn off all the features that you don’t use. For more tips and recommendations, please check this help article.

 

In regards your syncing difficulties, I suggest you to check our help article: Why won't my Fitbit device sync? for more information about all the requirement the Fitbit will need to properly sync and if needed, troubleshooting steps to resolve any trouble at the moment you try to sync. 

 

Let me know if you need anything else. I'll be here. 

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