Fitbit Blaze won't charge

[Sherrybaby65]

I recieved my Fitbit Blaze as a Christmas present this year that was purchased from QVC.  The screne is black and won't charge.  Even tho it yells me it was charged last night.  I tried following fitbits directions to clean it and it did not help.  

[JuanJoFitbit]

@Sherrybaby65 Welcome to our Fitbit Community! I'm happy to assist you with the charging issues that your Fitbit Blaze is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. It contains steps to clean the contacts but you can skip this step since you already tried it before. After trying these steps, charge your Blaze for 2-3 hours and see if it come back to life.

Keep me posted on the outcome! 

[Sherrybaby65]

Thank you!  I will keep you posted!
Sherry

[JuanJoFitbit]

@Sherrybaby65 Thank you so much for your time.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often!