Blaze Exercise screen stopped working

[DMacLean]

All of a sudden today the exercise screen stopped working.  It says  "No Exercises" in red, and then below that is says "Set up exercise shortcuts using the Fitbit website or App", but I go there and they are already set up?!

[26trees]

I have the exact same problem.  Everything worked fine and then the exercise app said something like add custom exercises on your phone//computer.  They were already there.  I synced, and nothing changed on the watch.

[DMacLean]

So I just went through all the steps through the fitbit website and resynced like it said, and still nothing... 😞  This won't do.  Won't do at all.  I use this screen everyday!  ARGH.

[JINewhoff]

Mine quit working this morning as well.  Just tried to reset going through the steps posted and it's still not working.

[DMacLean]

Do you have same "red" message on the exercise screen?

[Fiddletime]

I had the same thing happen this morning.  Red "No Exercises" and the instructions to set up exercise short cuts.  I had them last night.

[starrbury2]

Mine stopped working too! I'm alittle upset but I called the customer service team and they said that it is a known issue that they are trying to fix.  Hopefully it is fixed today.

[Rikasue]

I had the same thing happen this morning.  Worked fine yesterday.  Device shows no exercises saved.  I add them on either phone or lap top, but they don't save.  

[EmilyEL]

Hi all! I'm so sorry to hear that you've been impacted by this issue. @EmersonFitbit has provided some troubleshooting here; I recommend following those steps to get your Exercise Shortcuts up and running once more. 

I'm going to go ahead and close this thread as a parallel topic. Please direct any questions or concerns about this to the above-linked thread. Thanks!