Blaze - Experience and feedback

[HorriblyCheap]

I have gone through my 4th Fitbit product now and am done with supporting this company! I keep making excuses to stay with Fitbit and it’s a total money pit with an unsupportive crew at its back. The products are incredibly cheap and will last roughly one year (if not break/ fall apart on you sooner). Then, as if it’s any consolation, you’re offered a 25% discount on an entirely new product— aka more $$$. I invested in differnt company’s smart watch today and I can already smell the fresh air. #notlookingback #goodriddance

Moderator edit: updated subject for clarity

[MarreFitbit]

Welcome to the Fitbit Community @HorriblyCheap! Thanks you for the thorough feedback for the Fitbit environment, customer service and devices. This has not gone unnoticed and be sure that I will pass this along.

Fitbit has been designed to provide motivation and help you to reach your daily goals to success. Please know that we provide feedback to our team based on community posts and we are always working on improving our devices and overall environment based on that feedback.

As you've mentioned, you've already spoken to our Customer Support team who gave the 25% discount option as per our Warranty Policies. This is the best option to help you get back on track with the Fitbit family I'm sure our Customer Support team will be more than glad to help you further with this. 

If there's anything else I may do to assist you in the meantime, let me know.