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Blaze won't swipe

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‎03-18-2019 10:51 - last edited on ‎03-22-2019 14:22 by Fitbit Moderator

‎03-18-2019 10:51 - last edited on ‎03-22-2019 14:22 by Fitbit Moderator

I see that this is a common problem.  I've tried the recommended fix of holding the left button and the lower right button until the Fitbit resets, but it's not working for me at all.  Is there any way that I can have the Fitbit replaced?  This is very frustrating!

 

 

Moderator edit: updated subject for clarity

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‎03-22-2019 14:26

‎03-22-2019 14:26

Welcome on board @normierich! Sorry for the late response. I totally understand where your frustration is coming from.

 

Thanks for already restarting your Blaze in order to solve the issue with the screen. I have reached out to our support team and created a case regarding your inquiry. Someone will be reaching out to you within the next 24-72 hours with next steps. Smiley Very Happy

 

Let me know if there's anything else I may do to assist. I'll be around! 

Maria | Community Moderator, Fitbit


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