06-09-2016 14:51
06-09-2016 14:51
Hi All. New to the forums because I've never had a problem with my Flex.... BUT, 2 and half months ago I purchased the Blaze... I love it, up until now.... for whatever reason, it now just freezes up. There is no interaction with the screens, it doesn't recognize my taps sometime and it just doesn't work anymore. I have done the restart with the hold the left button with the bottom right button; it does restart but it goes back to the same way it was, unresponsive to anything.... oddly enough, it still records steps and HR in this state. Has anyone else encountered this? It just started doing it to me 2 days ago.
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06-09-2016 15:23
06-09-2016 15:23
I would Contact Support
http://help.fitbit.com/?cu=1
Let them know you have restarted it already a few times
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
06-09-2016 15:23
06-09-2016 15:23
I would Contact Support
http://help.fitbit.com/?cu=1
Let them know you have restarted it already a few times
Wendy | CA | Moto G6 Android
Want to discuss ways to increase your activity? Visit the Lifestyle Forum
06-09-2016 16:49
06-09-2016 16:49
I just contacted them and they are replacing the Blaze. It is certainly not an issue they have had presented to them yet....
06-18-2016 08:00
06-18-2016 08:00
I am very dissapointed on the support I am getting on my FitBit Blaze.
I opened a support ticket on June 5th for my tracker that I purchased on April 20th. after a couple of back and forth emails about the problem I am having with my Tracker freezing on me at random times from when I am sleeping to when I try to wipe a smudge off the screen the support team sent me a FedEx shipping lable which I promptly printed and shipped my package. That was 8 days ago. Accorging to the tracking Information it will get to them by the end of the day on the 23rd. (thankyou Smartpost). At this Time they will process my replacement.
I am considering returning my tracker and getting a cheaper on so I don't have to go through this again if I contunue to have problems. I see some complaints about the Blaze freezing but it seems that it isn't common. Has antone else had better support experiences or is the normal?
06-18-2016 08:03
06-18-2016 08:03
I am having the same issue and am finding the support dissapointing... 2 weeks to ship it back to them and then they will ship a replacement. I wish I had known the delivery time I would have paid to ship it myself instead of using their smartpost option.
06-18-2016 08:31
06-18-2016 08:31
06-19-2016 03:57
06-19-2016 03:57
Now that I find out that someone contacted support throught the online chat instead of the email like I did, had the same type problem and they just sent them a new Blaze Pebble and told them to eCycle the old one.
Why do I need to jump through all the hoops when others dont?
06-20-2016 06:58
06-20-2016 06:58
Welcome to the forums @Grumpydad77 and @BK1974!
I'm glad you were able to sort out the problem you were encountering with your Blaze @BK1974!
@Grumpydad77 Please know that our team works on a case by case basis and we do have different channels of support to receive assistance. If you have not received an update on your Case, I recommend to reply to it and check on its status.
We don't want to create frustration in our customers. Fitbit has been designated to provide motivation and help you to reach your daily goals to success. If you're encountering many troubles, please let me know more about them and I will be happy to lend you a hand.
06-22-2016 05:26
06-22-2016 05:26
07-25-2016 18:16
07-25-2016 18:16
07-26-2016 09:30
07-26-2016 09:30
Hi there @LolaMacB. Welcome to the Community! 🙂
I'm sorry that your Blaze is crashing constantly and since you mention that you've already tried to restart your tracker, I would recommend getting in touch with the Support Team since this is not the way that your Blaze should be acting.
Just explain what you've experienced and what you've done so far and they will be happy to help you out and get you back on track.
Let me know if you need more help!
Help others by giving votes and marking helpful solutions as Accepted
07-26-2016 13:55
07-26-2016 13:55
Sadly, this same thing started happening to me yesterday, my Blaze is only a month old. I can still get text messages, heart rate, etc. but I can't change my screens to track workouts or anything. It looks like I will need to contact support. I am sad because I LOVE it.
07-26-2016 16:13
07-26-2016 16:13
I wish that I had known about all of these problems before I purchased one. I received it today, and I am unable to get the screen to work correctly. I called customer support; they were about as helpful as a fork while eating tomato soup. Wish I had my old tracker back!
07-27-2016 05:35
07-27-2016 05:35
Hey guys @Teas @LaurenFB! Welcome to the Community! 🙂
I'm sorry about your Blazes not working fine 😕 that's not cool at all.
@LaurenFB, have you tried to restart your tracker by any chance? You can do this by pressing and holding the left and lower right buttons for 10-12 seconds and your tracker will reboot. After it comes back on you can try and see if it will go to the other different screens.
@Teas, I'm very sorry to hear that this was a bad first impression 😕 I would also recommend restarting your tracker by following the instructions I gave above and if that doesn't work, you can get in touch again with our Support Team. Since you mentioned that you already contacted them, how where they not helpful? This is to improve our service and also to get you back on track.
Please let me know how it goes! I'll be happy to help.
Help others by giving votes and marking helpful solutions as Accepted
07-27-2016 05:45
07-27-2016 05:45
07-27-2016 06:09
07-27-2016 07:40
07-27-2016 07:40
07-27-2016 07:44 - edited 07-27-2016 07:46
07-27-2016 07:44 - edited 07-27-2016 07:46
Hi @LolaMacB. Thanks for getting back!
As I said in my reply before, I noticed you mentioned you have already tried restarting your tracker so it would be better at this point to get in touch with the Support Team as this is not the way your tracker should be behaving. They will be happy to take a deeper look and get you back on track.
Let me know if you need more help! 🙂
Help others by giving votes and marking helpful solutions as Accepted
07-27-2016 08:08
07-27-2016 08:08
I am having the same issues and the support has been anything but supportive. I have had multiple people I know that has had the same issue of it freezing and not charging and they were able to get theirs replaced no problem. I, on the other hand, am having to jump through hoops and submit video to show that it is not working. In the mean time I am without my Blaze, which was not a cheap investment.
07-27-2016 08:10
07-27-2016 08:10
I wish I had my flex again. Support has NOT been helpful up to this point and I sit with a Blaze that is still not working.