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Blaze GPS connectivity is lost sometimes

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‎01-15-2019 23:22 - last edited on ‎01-17-2019 11:51 by Moderator Alum

‎01-15-2019 23:22 - last edited on ‎01-17-2019 11:51 by Moderator Alum

I got a Blaze as a Christmas gift which I am generally happy with but one of the reasons it was given to me because I am a runner. Unaware of the connected GPS this is what my wife chose. I have done several runs in the last few weeks and on at least 4 occasions the connected GPS has failed. I have tried it with two phones both of which I have used with no issue over the past 2/3 years a)connecting Bluetooth devices and b) using strava Andy map My run. It’s hugely frustrating and means I can’t rely on or use it for Iran intended use. Ive tried restarting both the watch and phone, reinstalling th app and turning off WiFi etc but it still keepsake happening. Does anyone have any advice? 

 

Moderator edit: updated title for clarity

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‎01-17-2019 11:50

‎01-17-2019 11:50

Hi there @Wayne1987, welcome to the Fitbit Community Forums! 🙂

 

I'm very sorry to hear that you're having problems with the GPS on your Blaze not working consistently. Thanks for what you've tried to get it to work. I'd like to help you out!

 

Please take a look at this article which provides tips on things to try when the GPS seems not to be working correctly. If you need more help, feel free to let me know!

Ferdin | Community Moderator, Fitbit

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