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Blaze Going Blank

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‎10-18-2017 10:27

‎10-18-2017 10:27

I've had my Blaze for over a year now and all of a sudden it wants to start cutting off.  I'm thinking its the battery, but when I put it on charge it is fully charged in a matter of minutes.  I just put it on charge 5 minutes ago and I checked to see if it was charging it shows that it is fully charged.  When it goes blank the green lights on the back are not blinking.  I need help in trying to figure out what may be the problem.

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‎10-18-2017 11:05

‎10-18-2017 11:05

Welcome to the forums!

 

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

 

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

 

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

 

http://help.fitbit.com/articles/en_US/Help_article/1799

 

If that does not help contact support
http://help.fitbit.com/?cu=1

Community Council Member

Wendy | CA | Moto G6 Android

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