Blaze HR Monitoring / Battery

[LHsi]

In the last 24 hours my Blaze has suddenly started to act funny.  

1.  HR monitoring has been inconsistent and erratic.  The HR would suddenly record me as off, and I have to force it to always on.  

2.  Battery drained completely on a full charge in a day. 

Tried reset set and restarting and it keeps going on.  What else can I do?

[Kotli]

Not sure if there is correlation, but received a Dashboard  update on my phone Saturday gone, and while my Blaze was fully charged to 100%, battery has shot down to 70%, even though quick view disabled, dimmed. I hope fitbit are not trying rush a quick fix for the S8 issue at our expense.

Every time there is dashboard update, it always breaks something, for me it was my notifications. This was partly resolved by resetting the phone, extreme action but only resolved part of the issue. Still to date cannot receive text notification since last November despite pebble replacement. I wish fitbit pull their finger out resolve these on going issues.  Please don't send me condescending advice on resetting pebble "3 times" as it been tried and no result.

[LHsi]

I'm using the iOS version so that shouldn't be a factor.  I pulled out the Charge HR, and it shows the HR almost 20 BPM lower than the Blaze.  The Blaze is clearly on the fritz. 

[Kotli]

Always can call Tech support and they help you verify your findings, they might ask you to monitor heart rate for next few days. Or claim you have underlying issue.

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[Butterflywings]

Yep same here.  Yesterday my heart rate didn't register from noon to 3:00. So I shut off Bluetooth and put it back on and re paired the blaze and it seems to work but not sure how accurate it is now. Top pic is today bottom pic was yesterday

[Daniel_Wescombe]

Hey @LHsi

I'm sorry to hear about your Battery Problem! Have you tried any Troubleshooting methods? If not take a look at this link:
https://community.fitbit.com/t5/Blaze/Battery-draining/m-p/1862003#M49284

Here are some troubleshoot methods that can help can help extend your Fitbit device's battery life. If non of these methods work, I would suggest you go ahead and contact Fitbit's support team. Fitbit's support team is amazing, and I can guarantee they will be happy to help you out.

Some reasons that can cause battery to drain faster include:

all day syncing

alarms

increased notifications 

timer 

excerise 

Have you used your device any differently to before? If the answer is no refer back to the top.

Best of luck! Let me know how it goes!!

[Kotli]

Well this is a mixed bag...

all day syncing -only done at end of day

alarms - Only one, to wake up

increased notifications - well need these resolved hence my post

timer - don't use

exercise - again end of the day sync

I am not sure if am being trolled by moderators, as they stated I need to sync and be contacted all day to get notifications. I am not alone as there are others with similar battery drain issues, the only common denominator I can see is the Android dashboard update we get time to time.

It was a Android phone dashboard update that bricked my notifications, despite resetting phone and getting replacement pebble, no notifications and now the battery drains on the watch.

Don't want workrounds or fudged fixes that require the ambient temperature to be 22c or stand on one leg with trouser leg rolled up, I and other users want proper solutions.

[SunsetRunner]

I'm having the same issues. Went to bed last night 75% battery. This morning no alarm as blaze died at 3:40. I know this as when I turned it on that was the time until I synced. Now my HR is not being recorded although the lights are flashing. Nothing on the watch or phone. I am on iOS 

[AlejandraFitbit]

Hello all, I hope you are doing fine! 

Regarding the inconveniences you are experiencing, I recommend restarting your devices. Also about the heart rate information, please take a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it. And to this one, regarding the battery short life.

Let me know the outcome. 

[SunsetRunner]

Hi thank you. I have been in touch with customer services and that have already arranged a replacement. I have tried everything on the forums. I have been wearing my sons Fitbit in exactly the same way as I would my own and this has been working without issue. If anything comparing the two my own one is showing dark discolouration on the photocell so maybe the issue is there. It could have burnt out and is now shorting. It has not monitored any HR since it stopped at 3am some nights back. And after numerous charges is dead within 3 hrs.

Thanks again



Sent from my iPhone

[LHsi]

Ended up calling customer support and they sent me a replacement.