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Blaze HR and battery issues

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‎07-14-2018 05:08 - last edited on ‎07-15-2018 06:28 by Moderator Alum

‎07-14-2018 05:08 - last edited on ‎07-15-2018 06:28 by Moderator Alum

About a week ago overnight my Blaze stopped monitoring HR and was out of charge within a day of being fully charged. Have tried restarting it several times after which HR detection comes back for a short while (less than an hour) and only at a specific point on my wrist. My Blaze is only a few months old (March 2018) and have had no problems with it at all until now, so have no idea where to go from here about getting it fixed/ replaced.

 

 

Moderator edit: subject for clarity

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‎07-15-2018 06:30

‎07-15-2018 06:30

Hey @Mhgn10, it's great to welcome you!

 

I appreciate the details you've mentioned and the troubleshoot performed. I've checked with Customer Support and they've mentioned that you already have a case with them, I know they will be glad to provide you with a solution.

 

If you need anything else, let us know. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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