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Blaze HR is reading incorrectly

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‎07-04-2017 06:24

‎07-04-2017 06:24

My Blaze is reading my resting HR at approx 50+ bpm higher than what it actually is when the HR setting is in "on" mode and not reading HR at all when the HR setting is in "auto" mode. I have tried restarting, rebooting, changing the HR settings to off, auto, on. I have also tried changing the position on my arm to higher, lower, tighter, looser, and to the inside of my wrist.  Please help. I am very disappointed because this is causing my calorie burning estimates to be wrong and my activity level to be wrong. 

 

Thank you,

Danielle

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‎07-04-2017 07:16

‎07-04-2017 07:16

Have you tried to clean the sensor?

Blaze 17.8.401.3Fitbit 2.25.1218 (47257)950 XL 15245Ron
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‎07-04-2017 07:41

In response to RonWH

‎07-04-2017 07:41

I did wipe it off several times with a dry cloth. It does not appear to be dirty. Are there any other ways of cleaning it?

 

Thanks

Danielle

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‎07-04-2017 08:47

In response to DaniMarie5243

‎07-04-2017 08:47

I haven't cleaned mine yet, only had it a few weeks. I used to clean my Microsoft Band with a diluted alcohol wipe

Blaze 17.8.401.3Fitbit 2.25.1218 (47257)950 XL 15245Ron
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‎07-09-2017 05:06

‎07-09-2017 05:06

A warm welcome to the Forums @DaniMarie5243, thanks for troubleshooting this by yourself and @RonWH for stopping by.

 

If you are having issues recording your heart rate information, I recommend taking a look at this post, where you will be able to see some things that might be affecting this reading and some tips to improve it.

 

I hope this helps, let me know the outcome. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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