Blaze Heart Rate Monitor stopped working

[kvo181]

Hi All,

I got a fitbit blaze since a couple of weeks and now the heart rate monitor refuses to work.

At first it did not work too, but when doing my first run excercise it started working and showing my heart rate.

It worked since than without a problem.

Now during my last run exercise on 14th May it stopped working and since than I was unable to get it working again.

I tried a hard reset several times, I tried shutdown several times, I changed heart rate setting to Off, On, Auto, but still no luck.

I am out of options.

Is it possible to factory reset a Blaze?

Thanks for any feedback or help on this topic.

Koen

[Azkid]

While we wait for a fix fitbit told me I could buy a new one. Sorry!! Nothing they can do!  Kinda sad. 

[Blazer43]

Thanks! It works now.

[chippingaway]

Reset worked for me.