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Blaze Heart Rate tracker fault

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‎07-21-2016 01:35

‎07-21-2016 01:35

When on the auto mode my Blaze doesnt recognise or record my heart rate. When i switch it to on, it doesnt recognise a heart rate above 90 bpm. Ive cleaned it, reset it several times, synced it snd switched it off and on again with no luck. Any ideas?
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‎07-24-2016 06:50

‎07-24-2016 06:50

Hey there @IainCostes a warm welcome to the Community! For sure the restart is a good call, please just make sure that you have followed the proper steps. If the issue persists after that, please try the following:

 

  • On your Blaze, swipe or scroll to Settings and find Heart Rate Tracking. Make sure the setting is on Auto.
  • Tighten the band just enough so it isn't slipping around on your wrist. Your tracker needs a solid contact with your arm to reliably track your heart rate. 
  • Move the band to a slightly different position on your arm—a little higher or a little lower.
  • If the setting is Auto but your heart rate still isn't appearing, try changing the setting to On. Note that at this setting, the green lights on the back of your tracker flash even when you aren't wearing it. This does not indicate a problem with your tracker.

Let me know how it goes! Woman Wink

Retired ModeratorCindy | Community Moderator

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