Blaze Heart rate not working

[Minion450]

Just simply does not work. I think mine is broken.

[SteveH]

Is it that the lights on the back are not working or that you are not getting a reading?

If it's a lack of a reading then there are some troubleshooting tips in this article:

http://help.fitbit.com/articles/en_US/Help_article/Why-don-t-I-see-my-heart-rate-on-my-Surge/

If the lights are not working then have you checked your profile settings to make sure the heart rate is set to auto or on?

If none of this helps then it sounds like it might be broken and, sadly, in need of a return.

[Minion450]

Yeah the monitor is set to on and the lights don't come on.  looks like i was sent a defect 😞

[Kmransom123]

How disappointing for you!  Sounds like you will have to return the defective unit.....

[SteveH]

It's worth trying a restart first - it does no harm and can sort out all sorts of issues

http://help.fitbit.com/articles/en_US/Help_article/How-do-I-restart-my-tracker/

Give it a few tries though as it doesn't always work first time

[Rich_Laue]

Along with @SteveH's idea of a restart, try changing the HR settings from the settings menu on the Blaze. Turn it to off, the to on, then auto. Checking the lights and reading in both on amd auto.

[Minion450]

Yeah i have done several restarts.  each time i would turn monitor on, off, auto.  even tried syncing each time between off, on and auto to see if that would initiate the function as well 😞  really looks like it is defective.  i just hope i can go to a retail store to swap instead of waiting another week for a replacement.

[yamaf15e]

That was a GREAT suggestion, and it worked! My FITBIT BLAZE stopped doing the heart rate thing, but the restart got those blinking lights working again...Thanks!!   https://community.fitbit.com/t5/Blaze/How-do-I-restart-my-Fitbit-Blaze/td-p/1270650

[mikemac4498]

That worked for mine as well :-). Thank you. It's just too bad that we have to restart it to get a function to work again.

[Lizar92]

Thank you! This worked for me!!! Almost went back to the store. Much appreciated.

[Smittys59]

The reset also fixed the Heart Rate monitor on mine aswell!!!! Thank you for the tip!!!

[AlejandraFitbit]

Welcome to the Community @Lizar92, @Smittys59 and @mikemac4498 it's great to see you around. I am glad to hear that the instructions provided by our friend here have been really helpful for all of you. I know that a lot of users more will find it like this too. If you experience any other inconvenience, please do not hesitate in posting it.

Catch you later. 

[MichelleSu]

Steve,

Thank you. Managed to fix my heart rate problem with your solutions.
Cheers 😇

[Betgur]

Had the same problem, once I downloaded my updates and restarted blaze my heart rate monitor started working again. I was also able to speak to a live person at Fitbit who walked me thru the whole process.

[Jmalbrecht]

I did the restart and my blaze still doesn't work lights come on but no read out of heart rate.

[Rich_Laue]

@Jmalbrecht did you restart Heart rate by going into the settings on the Blaze - turn HR off then on? If so then go to the Blaze settings and shutdown the Blaze. 

[Trippster33]

Im having the same problem also. I have restarted the tracker several time and changed the settings on my phone. The lights are working but i am not getting a readout.

[Jmalbrecht]

It just flashes and I have turned it off and rebooted it both to no avail. Called fitbit and they are sending me a new one. I hope it works if not I will be returning and getting a differnent band. sad because everyone I know in on fitbit.

[Betgur]

Can't get heart rate monitor on my dashboard!

Bettie

[Danika_05]

My Fitbit blaze heart rate lights are working but the bpm is not working. I went to the gym this morning and ran for 40 min and all it said was 56 resting. Not my actual bpm which indicates I am doing cardio. I tried resetting.