Blaze Not Resetting

[FredFornicola]

I updated my software yesterday on my Blaze and today it is still reading September 28th. I restarted the Blaze twice, shut it down completely - twice....still reading the 28th and all my data from the 28th and it is now September 29th....any help would be appreciated.

[TheDuchess]

I am having the same issue.

[Rich_Laue]

Did the period durring the update cross over midnight?

[TheDuchess]

No, my Fitbit Blaze says it’s 11: 43

[TheDuchess]

The install of the update went fine, but now the device is stuck at 11:43pm last night. It won't sync with my phone either. I've shut it down and restarted multiple times, even did a hard reset. I removed the device from my phone and now it can't get through the set up process. 

[FredFornicola]

Mine out of nowhere decided to catch up and it appears to be back to normal

[TheDuchess]

I chatted with Customer Service and they had me turn off both my phone and the Blaze. That fixed the problem.

[FredFornicola]

So everything was fine yesterday and as usual, I shut my Blaze down at night and turn it on in the morning. It again is reading the day before - showing September 29th and all its data and it is now September 30th, 6:07AM.....

Anyone????

[FredFornicola]

I think I just figured the problem out...for me, anyway. After turning my Blaze on I was looking at yesterday's data as I said so I went to the app dashboard, hit "sync" and now the Blaze is set for a new day. This never happened before so it's either a new feature or a glitch....for me it's a glitch.  I also changed the clock face and had to sync via the app for it to take effect.

[Rich_Laue]

The problem is that the Blaze was shut down,and apon turning it on the since your instructed, this is to get. He. Lock in the blaze to have the right time. 

Your steps are not lost, they are however recorded with the wrong time. 

[Rich_Laue]

Please see the instructions for what to do after a shutdown. 

Your steps are not lost, they are however recorded with the wrong time.