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Blaze Not Syncing

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‎01-04-2017 18:23 - edited ‎01-04-2017 18:24

‎01-04-2017 18:23 - edited ‎01-04-2017 18:24

Samsung Express Prime running Android 6.0.1. Fitbit Blaze using 17.8.301.8.  I am unable to sync my Blaze and my Phone. I have tried reinstalling the Fitbit app, using Classic Mode, restarting both my phone and my Blaze. What should I do? Is there a factory reset I can try, or is just time to take it in?

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2 REPLIES 2

‎01-04-2017 21:18

‎01-04-2017 21:18

I'm having the same issue and have been since Christmas. They sente a new one this week and still having syncing issues. Blaze connects with my phones Bluetooth but the app can't find tracker. Please fix this!!! 

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‎01-05-2017 03:57 - last edited on ‎08-12-2025 08:38 by Fitbit Moderator

In response to Cribbet

‎01-05-2017 03:57 - last edited on ‎08-12-2025 08:38 by Fitbit Moderator

It's great to see you around @TonyMoon and welcome to the Forums @Cribbet. The reason why you are having syncing inconveniences is because Samsung Express Prime is not a compatible phone. I recommend checking our list of compatible mobile devices to see which devices you can use to sync your Fitbit. Keep in mind that in the meantime, you can sync your tracker with a computer and also try the syncing troubleshoot.

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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