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Blaze Not working - No support available

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‎09-03-2019 19:10

‎09-03-2019 19:10

I have been having issues for months. I finally called Fitbit tonight and after 2 hours of no solutions, i googled the issues of OS 9 and Fitbit and found that this has been an ongoing issue since at least April. This is completely unacceptable from a customer service vantage point and based on all that I have read, I am definitely not the first customer to feel this way. Will Fitbit find a way to keep customers? Will new products have similar issues? These are just some of the questions that I am left with. 

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‎09-03-2019 21:27

‎09-03-2019 21:27

They don't care!!!

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‎09-04-2019 06:16

In response to Lorie2

‎09-04-2019 06:16

Could not agree more. By far this is one of the worst customer service experiences I have ever had.

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‎09-04-2019 10:30

In response to Randa13

‎09-04-2019 10:30

Agreed. I feel like they consider it "good" customer service if someone responds to your email. They completely disregard if they actually provide support of try to fix the issue.

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‎09-04-2019 11:44

‎09-04-2019 11:44

It does not  sync nor keep a charge. Does not recognize calls, emails, nor my steps or sleep

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‎09-04-2019 11:49

In response to Focus145

‎09-04-2019 11:49

This has become almost laughable. So my phone downloaded the new 3.5 and now it keeps turning off. I'm bout to give up.

Sent from Yahoo Mail on Android
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