Blaze Notifications and Bluetooth

[kheiser]

Hello all, I really need help with this one. I recently upgraded my phone from a Motorola Droid Turbo 2 to a Samsung Galaxy s8 and my blaze now will not connect to my s8 at all. My problem here is that when I go into my phone settings, I see the Blaze as an optional pairing device, but when I tap on it it says "connecting..." and after a little while it either says "can't connect to blaze" or "pairing rejected by blaze". Lots of solutions I've seen on here asre to tap on the Blaze option in the Bluetooth settings and 'forget' it, but there is no option for me to do that, or any options at all, actually. I can't even hardpress or something on the name, it just immediately tries to connect to the Blaze. I had no problems with my droid so now I'm confused why it wouldn't work with a better, more in depth phone (other people on other threads suggested to go to the other phone and "forget" the device, but the man at the phone store factory reset my phone because I was trading it in, so wouldn't that just erase the info from that phone entirely??)

Let me list out everything I have done so we can eliminate possibilities. 

1. Shut down the tracker

2. Shut down the phone

3. Turned bluetooth in my phone's settings off and on again

(I tap the Blaze icon after every attempt and it still says "pairing rejected by blaze")

4. Trashed my blaze from my fitbit account through the app, turned my tracker off and restarted as if it were a new tracker

In addition, my fitbit has completely died recently and it never had before, so maybe that could be why it isn't connecting? Sometimes the Blaze option doesn't even show up in my Bluetooth settings on my phone, even though I'm wearing the tracker and it's powered on. Setting up the blaze (classic) was no problem at all, so I'm able to connect to that, but that doesn't handle the notification side of things. 

I'm so frustrated I really just need help. 

Also, everything is working, it's syncing to the app as far as steps and whatnot (I think), I just want my text notifications from my phone. In the fitbit app, I have the messaging app set up, the permissions in the fitbit app and my phone's setting app are available, I've tried everything in the book.

Please help, I'm growing increasingly frustrated. 

Thank you very much for any help in advance. 

[Sarah0717]

I didn't do anything different from what I tried yesterday but turn off my
phone's WIFI. I was always able to pair with blaze classic but struggled
with blaze pairing. I could get all the data to sync but couldn't get
notifications and couldn't see blaze as paired in my phones bluetooth list.

I turned of WIFI and forced a sync in the app and sent a test notification.
That's what worked for me and when I looked at my paired list it finally
showed blaze.

[phillyflavor74]

Oh ok. Tried that. Blaze shows but says pairing rejected by blaze. Same as
before. Thnks for tip.

Everything happens for a reason!

[RobbieG31]

Right. I can on my pair the classic still. Can't sync unless Bluetooth is
on. Then the Bluetooth usually came even find the Blaze, only the classic.

[RobbieG31]

Mine is now working!!!! Maybe it took a midnight reset but calls and texts
coming through this morning!!!!

[phillyflavor74]

So u got blaze to pair in bluetooth? Mine wont.

Everything happens for a reason!

[RobbieG31]

Hey Philly, I followed Sarah's instructions around 7pm last night. My phone wasn't even detecting the Blaze, only the Blaze Classic. I finally gave up and just re-paired up with the Blaze Classic version. This morning, everything started flowing form the phone to the Blaze. It's worked all morning with calls, texts and emails. I think it just needed the midnight reset. Try it and see what happens...Good luck Man.

[leucas]

same issues, I'm not getting notifications on my blaze from my s8+ its very frustrating as I rely on these notifactions on my wrist while I am at work.

[leucas]

I've done all of the things on this troubleshooting link numerous times and I am still not getting notifications on my blaze.

[RobbieG31]

I just remembered I did this last night. Go into your Settings on the S8.
Then click into Notifications. Turn them all on. Mine had been off even
though I had Notifications On, on the Blaze. Then restart your phone. Then
pair the phone to the Blaze. I'm hoping this helps.

[phillyflavor74]

still rejecting the pairing for blaze. thank you though.

--
Everything happens for a reason

Moderator edit: format

[Rich_Laue]

@phillyflavor74, could you post a screen shot of this reject message on yuour Fitbit app is giving you.

PS stop yelling in caps.

[phillyflavor74]

Here is screenshot..

P.s.... its called a signature line. This is by email.

Everything happens for a reason!

[kheiser]

None of this has worked for me yet, I've tried the turn off the wifi thing, I've made sure all permissions are available, sadly, nothing is working for my phone. Is there a customer service number I should call so maybe they can walk me through it? Or should I go to Best Buy (where I bought it) and maybe they'll have a solution? 

Thank you everyone so much for your help and for helping each other out 

[jmccanne]

I'm having the same issue connecting to my Blaze with my Samsung Galaxy S8+.  I just got the phone today. I've done everything that was suggested on this forum, and another one here on the Community page, to no avail, I keep getting the message that says "Pairing rejected by Blaze".  Test messages won't come through, but my Fitbit will sync.  

[Rich_Laue]

Hey @jmccanne are you still trying to do something througj your phones bluetooth screen with your tracker?  This usually is why the reject message is displayed. 

I assume your tracker is allready setup so.

Open the app, log into your fitbit account, let it sync, make sure you get notification popups on the phones lock screen, check the app settings. You may have to wait for the app to pair the tracker. You can not manually pair tge two. 

[phillyflavor74]

it will sync itself. there is nothing you can do. it took about 2 wks. i
woke up and that morning i felt it vibrate and looked, and BOOM, text alert
on my watch.. just make sure the blaze shows up on your Bluetooth and wait
it out.

--
EVERYTHING HAPPENS 4 A REASON!

[Richard6153]

I'm glad to see people are getting theirs to work. Mine is still pissing me off! I've tried resetting everything. Even called fitbit customer service with no luck, even though they walked me through numerous steps. I know something updated last night because my phone (GS8) told me to restart it for the update. wish this would fix like everyone else's seems to have!

[RobbieG31]

You need to go into your phone settings and turn on all notifications. Even
if they are on within the app, they need to be allowed on the phone. Then
you need a reboot that will take effect the next day.

[Richard6153]

When you say "all notifications", are you saying for every app, or all for the fitbit? Thank you. 

[SunsetRunner]

Thanks everyone for your continued patience! I can confirm that our team has thoroughly investigated this Bluetooth connection issue between Blaze and the Samsung Galaxy S8/S8+. After the investigation on our end, it looks like Samsung will need to release an update to have this resolved. 

I really appreciate everyone's cooperation while this was being looked into. I know this has been frustrating but thank you for your understanding. Now that we have concluded the above, I'm going to close this thread. If any new issues come up, please start a new topic. 

From the closed 40 pages thread... So, I don't know, what is the ideea? We can not use Fitbit anymore with a Samsung phone? I have S8, S8+ and S8 Active. On S8 working but the battery it's ONE day from 3-4 and on Active (my main phone now) no notifications at all so it's useless. And the sync it's sporadic...

And to be frank, do you really think Samsung will "fix" something for Fitbit? They sell S3, Gear Sport, Gear Fit Pro etc. And all are working on any Samsung without any problems. Why they will care about Fitbit's problems?! Not to mention that an eventual "update" may take months to come.

It seems like Samsung it's a no no for Fitbit right now, and all Samsung users are forced to move on Samsung watches or use a crippled Fitbit.

I simply can not believe I can not use my Blaze on any Samsung "just because". And Fitbit explanation it's weak and still doesn't resolve our problem.

I preordered Ionic and cancel it 2 times already since I'm afraid it will have the same issues. Don't know what to do.

Does anyone from Fitbit can tell us for real what's going on and what to expect on the future?! It's this the end of Fitbit-Samsung pairing?!