Blaze Randomly Rebooting

[jangocatt]

I received my Blaze today and was excited to give it a try after several years of using a One.  I ran the initial setup and was ready to get started tracking.  Unfortunately, right after I completed the setup, the Blaze started rebooting and disconnecting from my iPhone.  It would reconnect to Bluetooth and immediately reboot again.  All I saw on the Blaze was the Fitbit logo flashing on and off with an occasional flash of a clock that is not even one of the clock face options shown on the app.

I contacted Fitbit support and they immediately told me that my Blaze was defective and they would ship me a new one.  I figured I may as well post something in case this happens to anyone else so you can know what to do.  Support was very efficient and hopefully I will get my replacement Blaze soon.

[SunsetRunner]

Fab @jangocatt 😊

[EmersonFitbit]

Glad to hear about your positive Support experience, @jangocatt. Sounds like it went really smooth!

Yeah, it sounds like a bad device. I'm sure the new one will work out nicely for you. Let us know how you like it when it arrives!

[bstngirl]

I hope it was just a fluke I get my blaze today and use the iOs app as well. Its literally sitting on my porch right now (cring) maybe i can leave work early! 

[demej]

Blaze keep randomly rebooting and crashing.  Running version 178102.7.  Its worse when I am recording an exercise session but will also randomly have problem throughout the day when i am just wearing the tracker.  very disappointed.  i think fibit did not test the device thoroughly before releasing the product.  wanted to buy one for my wife but not now.  too unreliable.  by contrast my surge works fine.

[AngelaMa]

Hello @bstngirl and @demej, it's great to have you here! @bstngirl how is life with your new Blaze?  @demej are you still experiencing issues with your tracker? If you are I would recommend to contact customer support, they can take a look at your tracker's back-end information and provide you a personalized troubleshoot. 

Keep me posted! 

[demej]

thank you. i did contact customer support and Fitbit sent me a new Blaze.  Unfortunately i am experiencing the same problem so it must be an issue with the firmware on the device.  I went for a bike ride today and turned on the device to track the ride without using the GPS on my phone and the Flash rebooted just under an hour into my ride. That happens on both Blaze units.  When i got home the device continually rebooted even after charging it to top off the battery charge.  I wish Fitbit would release a new firmware update that increases the stability of the operating system. I am very disappointed after having such a postive experience with my Surge that works great.  I just don't like the black and white screen of the Surge and that is why (also i wanted fitstar) i purchased the Blaze.  I will keep the community posted as i work with Fitbit to track down what is wrong and hopefully come up with a fix that will help all users.

[bstngirl]

I'm getting use to the Blaze I did notice a little imperfection near the glass so I'm contating CS about it today. Hopefully they can replace since its still under 45 days. I only wear the Blaze at work and my lucnh workouts. I prefer to sleep in my ChargeHR and wear it around the house. 

🙂

[100Scorpio]

In having the exact same problem!!! I was told the same thing. I took my defective Blaze back to wear I purchased and got a new one. After the first day.....the same **ahem** issue!!

[100Scorpio]

Sorry for the typos...but I am extremely frustrated about this issue! 2 Fitbit Blaze and both having the exact same problems??!!!!

[Rich_Laue]

One person fixed their rebooting by turning off notifacations syncing then turning it back on. I and doing it now but their are registered that being near a second BT device also have caused the Blaze to reboot. Just  giving some ideas to look into. 

[100Scorpio]

Thanks Rich .. I followed your ideal last night and today it's still doing the same. About to call customer service

[Rich_Laue]

Fitbit will be able to look at the health of your tracker, my mouth Hough s are if two trackers were doing it, then it might be an external different than nt BT devices interfering.

[100Scorpio]

Rich once again thanks for your input! I disconnected all of my devices from my phone and turned them on one at a time. Found out that my Garmin viviosmart hr was canceling my Bluetooth signal and causing my Blaze to keep resetting. Hope if anyone else has troubles this helps them out

[AngelaMa]

Hello @demej, @bstngirl, @100Scorpio, @Rich_Laue hope you are having a great day! 🙂 @100Scorpio thanks for sharing your troubleshoot, I'm glad to hear your Blaze is working properly. @bstngirl I would recommend to contact customer support so they can provide you a one on one troubleshooting experience. 

Catch you later! 🙂 

[Drews1990]

I have had a replacement blaze and has done the same now they are sending out another