Blaze Screen is Black

[jdkurenuma7]

Out of nowhere, my Blaze screen is black. No buttons work and the battery is still have full. Green lights underneath are still on and flashing. Help!

[MakMak · Accepted solution]

I would try restarting your tracker to see if that works (left and bottom right buttons, hold down for at least 10 seconds, you'll feel it vibrate when it restarts).

[AngelaMa]

Hello @jdkurenuma7 welcome to the Fitbit Community! 🙂 is your Blaze working properly after the restart advised by @MakMak? 

I'll be around if you have any questions! 🙂 

[Brockstar213]

Having the same issue with new blaze. Screen went black and batteries blinking. Have tried re-setting, plugging in to PC and updating through phone. Have been trying to get Fitbit to help for the last week. They usually have a 3 day delay with responses. Fitbit now says I need to use something other than a Windows 10 based program. I tried opening through Chrome, and that made no difference. Very frustrating. My dad has a Flex that he had problems with and they replaced after 2 weeks of back and forth.  Makes me think Fitbit is not a solid product.  

[fudge22]

Have you run the initial setup of the blaze? 

And I agree to not use windows 10 app for the fitbit. To charge, plug in to the wall. For the app, use android or ios. For some reason the windows 10 app is not compatible with many pc's and windows phones causing random issues.

[AdrianaD]

Hello - I have the same issue - I tried the restart but didn't work. Any other advice please?

Thank you,

Adriana

[MakMak]

@AdrianaD, that's about the extent of your troubleshooting, as long as you're sure it's charged up, etc. I would suggest your next step is getting in touch with Fitbit Support directly.

[AngelaMa]

Welcome to the Fitbit Community @Brockstar213 and @AdrianaD! I'm sorry to hear your Blaze is not working properly. If you already restarted your Blaze by:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

And your screen is not turning on, please follow @MakMak advise and reach out to our support team so they can provide you a personalized assistance based on your tracker's back-end information. @fudge22 thanks for your cooperation.

Keep me posted! 🙂 

[Melphx1]

im having the same issue. was doing an online chat and got disconnected 3 times after asking me to send a video of me pushing the buttons.  now the green lights arent even on

[Rich_Laue]

@Melphx1 you could send them the video file by email, make sure your case number in the heading. 

[AngelaMa]

Hello @Melphx1, where you able to send the requested information?  @Rich_Laue thanks for your cooperation 🙂 

Keep me posted! 😉  

[jenjen]

This worked for me, thank you!

[Melphx1]

Fitbit replaced my Blaze

[FerdinandFitbit]

Great to see you around @Melphx1 @jenjen 🙂

I'm glad it worked for you @jenjen and I'm also happy to hear that the Support Team was able to replace your tracker and get you back on track!

Anything else you guys may need, let mek now. I'll be happy to help!

[vonskie]

Mine has done this twice in the two week time period I had owned it. A reset fixes it. I paid nearly 200 dollars for this thing, I hope I do not have to keep doing this or I will return it.

[FerdinandFitbit]

Hi @vonskie. Welcome to the Fitbit Community! 🙂

If you notice the issue to persist and if you find yourself restarting your tracker constantly, I would say the best thing to do is to get in touch with the Support Team for them to take a look and get you back on track.

Anything else you may need, let us know. We'll be happy to help!

[Frankylights]

Issue outfoxed! Fitbit fixed! Crazy how I've already become so attached to me'Blaze!

[FerdinandFitbit]

Glad to hear that it's all working now @Frankylights! 😄

Also happy to hear that you're loving your tracker! Happy stepping!

[Alleycat4714]

Thank you so much for your advice! I had the exact same issue, restarted it, and problem solved in 10 seconds. Thanks again!

[Redlion8519]

I tried the restart nothing happens I have only had this fib for about four months