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Blaze Screen only working when I Squeeze the case

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‎10-02-2017 08:38

‎10-02-2017 08:38

My Fitbit blaze has been working flawlessly since when I purchased it in August. Now, the screen will not turn on with quick view unless I squeeze the wrist band and/or fitbit itself on the edges from several angles. It will then function for a short time before requiring to be squeezed to get the screen to start working again. I've tried two different watch bands (the one it came with and a third party) and both have the same problem.

 

I've completed the restart procedures multiple times, resynced the device, and even charged it. 

 

Do i need to contact support to get a new one? or is this something simple that I'm missing!

 

Thanks guys!

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2 REPLIES 2

‎10-02-2017 13:06

‎10-02-2017 13:06

If anyone else has this problem, the support person had me do the following which fixed my issue:

 

1.) Reset the device (using the left and bottom right button)

2.) Plug in the device into the charger provided with the device and wait 5 seconds

3.) Do this 3 times 

4.) Open the app and allow it to sync

 

Now my device works! yay! Praise the fitbit gods!

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‎10-02-2017 13:26 - edited ‎10-02-2017 13:28

‎10-02-2017 13:26 - edited ‎10-02-2017 13:28

Hey there @Breadnaut. Great to see you in the Community Forums! 🙂

 

 

I'm sorry you were having problems with your display not working correctly but I'm glad to hear that our Support Team was able to help you out and that you're now back on track! 😄

 

Anything else you may need, I'm here to help!

Ferdin | Community Moderator, Fitbit

Help others by giving votes and marking helpful solutions as Accepted

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