Blaze Set-up - Firmware Update not completing

[PLG618]

Just tried to set-up my BLAZE fitbit device. Since 3 hours I get a transfer sign (Fimware update Blaze - Keep fitbit close to your mobile device) but the download of the firmware remains incomplete.

I am exactly here in my update:  https://youtu.be/in8qMWmWGa4?t=6m20s

Any suggestions how to resolve this?

Many thanks.

[PLG618]

Just tried to set-up my BLAZE fitbit device. Since 3 hours I get a transfer sign (Fimware update Blaze - Keep fitbit close to your mobile device) but the download of the firmware remains incomplete.

I am exactly here in my update:  https://youtu.be/in8qMWmWGa4?t=6m20s

Any suggestions how to resolve this?

Many thanks.

[WendyB]

See this post and see if it helps.

Sometimes I have had to restart it several times before the update finally takes

https://community.fitbit.com/t5/Blaze/Blaze-won-t-update/m-p/1320389/highlight/true#M14646

Moving to the Blaze forum now

[AlejandraFitbit]

A warm welcome to the Community @PLG618 and @WendyB thanks for stopping by.

I would like to know if you keep having problems setting up your tracker? If you do, I recommend restarting your Blaze and try one more time the setup procedure from a computer. Now if you prefer do this via phone, tell me which one you have so I can provide the correct steps.

Hope to hear from you soon.