Blaze Setup Issues

[ATretheway]

I just bought a new fitbit blaze and couldn't set it up because it didn't have enough battery. I have had my fitbit charging for over an hour now and it still won't charge enough to complete set up. I have tried multiple usb ports, using a wall adapter, and restarting it several times. I even tried to repair it to my phone as someone else suggested and nothing is working. I'm very disappointed and feel like I just wasted my money on this model.

[AlejandraFitbit]

A warm welcome to the Community @ATretheway and thanks for troubleshooting this issue by yourself.

I would like to know if you keep having inconveniences setting up your Blaze? If you do, if your tracker is already charged and you have created an account, you just need to do the following from your Fitbit app:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Hope this helps. 

[ATretheway]

@AlejandraFitbit thank you! I actually exchanged my blaze for a new one and the new one is working fabulously!

[silmonge]

Im having the exact same issue. Ive tried charging it for over 24 hours and still not enough battery to do the update.

[ATretheway]

@silmonge I would try to get a new one! I exchanged my blaze for a new one and the new one works perfect! I only had to let it charge for about 10 minutes before I could set it up

[silmonge]

ughhhh! Thx I was afraid of that.

[AlejandraFitbit]

Those are great news @ATretheway, I am glad to hear that you already have a new tracker and that it is working properly, if you need anything else, do not hesitate in posting it. 

@silmonge It's great to welcome you! I would like to know if you get to update your Blaze? If you still having inconveniences, I recommend restarting your tracker and then try to update again.

Let me know how it goes. 

[silmonge]

I got it to work, but now I'm having issues with my text messages and phone calls. They don't show up on the fitbit, how do i get it to show the content???


Thank you in advance,SilviaMonge

[renee3210]

I received my fitbit Blaze two days ago. it says has a full charge but the screen is froze and will not change, it will not set up or reset as suggested, nothing suggested works. have been on hold with helpdesk over 40 minutes, I found it is faster to return this product to amazon, goodbye blaze.

[CharlieBrian]

New Blaze today and won't charge. Tried restart several times but just shows fitbit.com/setup on screen.

Tried different USB ports and wall charger. 

[FerdinandFitbit]

Hi there guys @silmonge @renee3210 @CharlieBrian. Great to see you in the Community Forums! 🙂

@silmonge, I'm glad you were able to get your Blaze to connect! 😄 I have a question, what mobile device are you using for syncing your tracker? If it's an Android device, it seems that when it comes to notifications if you're using the default messaging app and receive more than one, you will only get the name of the contact and a box saying that you have several notifications. Could this be the case?

@renee3210 @CharlieBrian, I'm sorry you're having problems with this guys, Whenever you're setting up a Blaze and it's brand new, you will see the fitbit.com/setup message on the display and even if you put it to charge, the battery indicator will not show. My recommendation would be, put it to charge for 1 or 2 hours and after that, proceed to set it up. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.

Hope this helps. Let me know if you need anything else!