02-07-2017 05:05
02-07-2017 05:05
Hi,
I ordered a Blaze through my companties Wellness program. The receipt came through and it says it will ship in 4-5 weeks... ?? I figured it would say that when it was new but even now, its still 4-5 weeks?
chip
02-07-2017 06:49
02-07-2017 06:49
Where is it coming from? You said through your Wellness program maybe it being shipped from some where else?
Wendy | CA | Moto G6 Android
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02-07-2017 07:44
02-07-2017 07:44
My wellness program takes me to directly to the FitBit page for ordering. So it 'appears' as if its the FitBit website..
02-07-2017 08:13
02-07-2017 08:13
Well I called Customer Support. They said that it will be that long because it was through a wellness program. But they do have the order.
I would have just bought one on my own. I'm only saving 15 bucks, didnt think that one through I suppose..
chip
02-07-2017 08:35 - edited 02-07-2017 08:41
02-07-2017 08:35 - edited 02-07-2017 08:41
This would be a quesrion for your wellness program.
The best we fellow fitbit users can do is point to a poosible source for you to look for an answer.
Not knowing anything about the ordering process, we are customers like you, through your health plan, we don't have answers.
My guess that the delay has something to do with the contract and the payment setup.
02-12-2017 03:59
02-12-2017 03:59
A warm welcome to the Community @chipymunk, @Rich_Laue and @WendyB thanks for stopping by.
If the advocate who assisted you at the moment of reaching support told you that we have your order and that you will be receiving it, don't worry you will have your tracker. It can take the time that you were told or you can receive it before. Your patience in this matter will be appreciated.
Catch you later.