Blaze Sleep Stages

[Jas_UK]

This is a public forum but do Fitbit respond to anything on this forum...???

Fitbit please respond..!!!!

Biggest issue on Blaze I believe is SLEEP STAGES are proving to be an on going issue for the majority of users (I am assuming)

However I have noticed a few issues with the inconsistency of what they say. 

Look at the picture above. Fitbit claim you must sleep a minimum of 3 hours. 2hrs 56mins is less and sleep stages work.  (Yes my sleep stages are inconsistent at best)

Fitbit keeps saying update your software to the latest version 17.8.4013    -   Still not working. 

Fitbit claims that your heart rate monitor may not be consistent    -   My monitor never misses a beat consistently working without fault. 

Who else has recently purchased their Fitbit's partly because of the sleep stages being advertised online...???

Is this false advertising surly this must be...???

Question - if you buy a car from a dealership and it only works sometimes would you accept this as ok...???

Answer  -  no you would not.  You would return to the dealer and insist it's fixe, replaced or refunded. 

The poor support and constant lack of communication from Fitbit is wearing very thin now. To the point I'm actually thinking of going away from the brand completely. 

I would love to hear from Fitbit on this topic and want them to respond as I believe they should have their say.

They have a loyal customer base but do not show the same level of commitment to us the people that purchase its products. 

Yes this is long and may be a bit of a rant at times but it's warranted. 

Fitbit please respond...!!!!

Moderator edit: format

[Julia_G]

Hi, @Jas_UK, this is user / peer to peer forum, whose basic purpose is for users to help other users, and to discuss topics of interest relative to fitness, health, diet, lifestyle.  It is moderated by Fitbit employees but they will not necessarily respond to any individual post.

Therefore, this is not the place to get in touch directly with Fitbit about your issues.  It is, however, very easy to get in touch directly with them on contact.fitbit.com.  You can do this via phone, email or (whenever there is someone available) live chat.

[Jas_UK]

Hi yes I am aware it's a peer to peer type forum. I have on numerous occasions contacted Fitbit directly and still no response. 

Its more to see it others are having the same issue. 

When my surge strap broke they were great in getting back to me and were speedy and very efficient in the way they felt with the matter. 

Any questions I've raised on sleep stages have not been addressed or acknowledged in anyway. 

So are others also experiancing the same lack of response. 

[Rich_Laue]

You might want to look at the Comunity Basics,  or shall we call them the getting started guide. It gives info on what to expect and how to pull someone into the conversation. 

When it comes to contacting i find twitter the fastest.