05-22-2019 14:13
05-22-2019 14:13
Yesterday my blaze wouldn't scroll left to right but would scroll through 'notifications'. I then realized on trying to reset, using the left and bottom right button that the bottom right button wasn't working. On trying to connect to the charger and computer it refuses to charge and is now completely dead.
05-23-2019
08:38
- last edited on
06-17-2025
07:42
by
MarreFitbit
05-23-2019
08:38
- last edited on
06-17-2025
07:42
by
MarreFitbit
@WilLawFor It's great to see that you've visited the Fitbit Community!
Let me help you with your unresponsive Blaze and thank you for trying to troubleshoot this issue. Try cleaning the button with cotton and rubbing alcohol and then use compressed air at a distance to clear any debris or dirt. For the charging issues please follow these instructions.
Let me know how it goes.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!
05-23-2019 09:56
05-23-2019 09:56
Thank you for getting back to me.
Sadly none of the solutions worked for charging the device, which obviously means I can't test the cleaning of the button.
I have also tried with 2 other charging cables and tested with the mains ac and computer USB
05-28-2019
12:43
- last edited on
06-17-2025
07:41
by
MarreFitbit
05-28-2019
12:43
- last edited on
06-17-2025
07:41
by
MarreFitbit
@WilLawFor thank you for the reply and sorry for the delay in mine. Since the issue persist please let our Support team know. I have created a ticket so they will reach out via email.
Keep me posted.
If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!