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Blaze Stops Working

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‎12-16-2016 11:51

‎12-16-2016 11:51

I have had my Blaze since this past summer. Overall, I am very happy with it! But I continuously have one annoying issue with it. Sometimes, it just randomly stops working? It acts like it's completely dead - nothing will display and pressing any of the buttons doesn't do anything. This isn't the first time it's happened. I'd say it's probably happened a dozen of times since I've owned it. About the only way I can get it to "come back to life" is to put it on the charger. But here's the thing - it's not actually dead (I don't think). As soon as I put it on, I take it right back off and put it back in the band and continue on with my day. And the reason I don't think it's actually dead is because I charge it every day, and the next day after this happens, the battery bar is still mostly full. I'm glad it comes back just fine when placed in the charger, but sometimes it happens when I'm not at home and I don't have access to the charger, which is annoying when you realize it's not working and everything you've done since it stopped working hasn't been tracked. Any ideas why this is happening? Anything else I can do to get it working again when I don't have immediate access to my charger?

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4 REPLIES 4

‎12-17-2016 02:01

‎12-17-2016 02:01

The first thing I would try is doing three restarts in succession - the equivalent to rebooting it. That can solve a number of glitches, so it's worth a try. If the problem persists, contact customer services.

Hilary | UK

Charge, Aria, iPhone 4s, Mac

If this answer is helpful, please vote for it and/or mark it as a solution.

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‎12-17-2016 07:31

In response to Hilary55

‎12-17-2016 07:31

Okay, thanks! I have reset it three times now. Hopefully that's the trick 🙂 If nothing else, I at least learned how to reset it! I wasn't sure before today 🙂

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‎12-18-2016 03:38

In response to kendrak06

‎12-18-2016 03:38

Great to see you around @kendrak06 and @Hilary55 thanks for stopping by and the recommendation.

 

I would like to know if the restart process worked? If this procedure didn't work, feel free to get in touch with our support team. For a faster response you can contact them via phone or chat.

 

Catch you later. Woman Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎12-18-2016 12:24

In response to AlejandraFitbit

‎12-18-2016 12:24

I'm not sure yet. As far as I can tell, there's no pattern/set schedule as to when my fitbit acts up. I never know when or why it's happened. So I may never know if the reset worked unless it never happens again! If it acts up again, I'll get in contact with customer service.

 

Thanks!

 

Kendra

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