Blaze Sync Issues

[SunsetRunner]

I have a Fitbit Blaze for about a week.  I love it so far, but have found the syncing process to be much more frustrating than my One.

My WIndows laptop, never connects to the dongle using Fitbit Connect (not the windows store app).  I updated the application.  Still no luck.

My Microsoft surface 3, using the fitbit app, rarely will connect.  It will say "Tracker not found".  Settings: All day syn and Primary device are On.

My Samsung Galaxy s6 edge plus, it will evenutally connect, but it takes a a few times trying to manually sync.  It does appear to connect after it times out.  I want it to regularly be syncing to my phone, though.  Settings: All-day sync and Always Connected are set to On.

Blaze s/w version 17.8.200.3.

[Rich_Laue]

@SunsetRunner forest thought that I have is that nothing has changed between the dongle and you're Windows software. Second in wondering which version of Windows and are you running the connect software our the win 10 app?

The second observation is that you are trying to sync through 3 devices at once.

Decide which one you want to sync through, you say you want to sync through the phone. If any of the other devices are within 30-50 feet, please turn them off or at least go into the BT settings and tell it to forget the Blaze. Having all day sync on will try and keep the Blaze connected to the phone, which means your laptop and surface should not be able to find the Blaze of your phone is on and nearby.

A Bluetooth receiver is only able to connect to a single Bluetooth host at a time, this is even more so worth BT 4.0, which has extra protocols to keep it connected longer.

[SunsetRunner]

Thanks for your reply.  That all makes sense, but I just want to point out that this wasn't an issue with the One.  Syncs regularly happened and, when I tried to sync manually, the process would complete in less than 10 seconds usually.  For the Blaze and on my phone (while I am out, away from all of my other devices), my initial sync attempt appears to time out, then an additional sync seems to work.

I did try to isolate the issue though by 1) removing the dongle from my laptop and 2) uninstalling the app on my Surface.  The only device trying to connect to the Blaze is my phone now. 

I just tested on my phone by opening the app.  It was not connected and immediately attempted a sync.  I counted 29 seconds before a connection was established.  Far too long, in my opinion.  If my screen times out, the connection is lost, and when I reopen, it took about another 25 seconds to connect.

Thoughts?

[SunsetRunner]

Okay, I've also done the following from this page:

http://help.fitbit.com/articles/en_US/Help_article/1866

All day sync and always connected are on.  Syncs consistently take at least 20 seconds or longer just to show any evidence it connects.  Any thoughts?

[RobJLHollis]

My first reply.  I have a Blaze, and in my home are multiple ipads, iphones, and other bluetooth devices.  I have had the issue of the Blaze not syncing.

I sleep with my blaze on, to track downtime and resting heartrate, and go to the gym with my ipad.  While doing whatever at the gym I pass the time by watching shows on my ipad.  To make it all in one, I switch to my fitbit app on my ipad.  I go home, and when  try to sync from the fitbit to my phone, the iphone 5s cant find the fitbit ...Searching....

Long story short, if your fitbit is connected to device A, and that device is still on, it cannot form a connection to device B.  When trying to sync you will get prompts like Searching, is it on, enough battery, close enough, bluetooth all those basic questions, when the fitbit is connected to another device.  It SHOULD ask or indicate if you are connected to something already.  Turn off the other device, or its bluetooth to break the connection to the fitbit, and VIOLA, it connects to the iphone 5s within seconds.  Fix needed...Fitbit needs to add this prompt to the screen when attempting to connect, or have something on the blaze showing which device it is currently connected to.  Prompt to switch connection to drop the bluetooth from the blaze when switching devices.

[SunsetRunner]

Thanks for the reply.  Unfortunately, isolating to a single device (my phone) didn't seem to work.  Removed all apps and Fitbit Connect from my computers.  Also removed the device and reinstalled it to my account.  To me, this seems like a Bluetooth issue between the devices.  One thing I've also noticed is that, using connected GPS, most time I try to connect before a Run, and it will report "Phone not found".  I need to force a sync to make connected GPS connect.  I've been working around the issue for several months now (and both fitbit and phone updates), but this is by far the most frustrating part of the Blaze, for me.  The one sync'd without any issue whatsoever.

Chris

[vrb55]

I am now having the problems described by others on this forum. My Blaze, which I've had for a few weeks and which was working fine, will not synch with my iPhone as of last night, and is undiscoverable by any other device.

The Windows app only works on Windows 10 which I do not have and do not want (I am on Windows 7 Pro). I've tried to use my alternative Android phone but even with all other devices switched off, the phone simply does not see the tracker. I've read all the advice on the help pages, and come here to find no-one is providing any real answers. I've wasted about 3 hours of my life trying to fix this so far.

I've tried detailed troubleshooting where I switch off bluetooth on any 2 of my 3 devices and then just sit and wait to see if the only device left switched on at least senses the tracker a couple of inches away, and in no case does the hosting device even see it. I've tried reinstalling the app. The tracker is on 17 8.301.8 so it shouldn't be the iOS issue (and besides, how would that affect Android on my other phone?) I can't check for updates - I can't get anything to see the tracker let alone update it.

I've stopped and restarted both phones and the tracker multiple times. I've tested that all 3 of my potential 'hosting' devices are working fine by getting them to find each other.

I read the advice on not having two hosts connecting at once and I have made sure I am not trying that (though for reference here, I used to have a Plantronics headset that connected to two phones at once without any difficulty, and even put me on two phone calls at once on one memorable occasion, so I am a little skeptical about the advice that two hosts cannot connect to one device simultaneously.)

The tracker is of very limited use if it can't be synced, and I will have to guess at battery status.

I agree with a poster above, I think there is something not quite right in the bluetooth software on the tracker. I wish someone in Fitbit would post some kind of response here.