Blaze Syncing Issues

[Iggy10]

Since the latest update, my Blaze and S7 have not been syncing.  I have to either reset my bluetooth, fitbit, fitbit app, and phone to get it to sync again.  This is starting to become a real pain because I'm having to do this over and over again ever 2-3 days at the very least.  I love the Blaze, but I don't know if I want to continue to babysit the app and device.

[AlejandraFitbit]

Welcome to the Community @Iggy10 and thanks for troubleshooting this inconvenience by yourself. I recommend following the instructions provided in the Having trouble syncing? post. After these steps your tracker should sync without a problem.

Let me know how it goes. 

[Iggy10]

@AlejandraFitbit I do usually go to this page and it fixes the problem.  But the thing is, I have to do this usually 3 sometimes 4 times each week. Its not a rare occurrence, and that is why I wanted to bring it to the attention of the forum so it can hopefully be resolved.  

[Cjkessler]

I am having the same problem.  I have to restart my phone everyday for my Blaze to connect for some reason.  This just started recently too.

[Tensii]

I'm having this same issue! I just realized that my blaze last synced on Sunday. I have tried everything. Blaze has lost it's time too. Just restarted my phone and it synced, but this is going to get ridiculous fast. Please fix this issue.

Blaze with GS6 Edge.  

[t_roe]

I agree. very frusterating.

my app worked fine for about 2 weeks. now it decides when it wants to show notifications or not. Ive done all the trouble shooting. and had to delete the device from my account and re set up several times. now that isn't even working for me.

For the amount of money we have all spent on the Blaze, this shouldn't be happening.

Also, MFP isn't syncing to the app.  I have noticed though that if I log onto the computer, all my mfp info in on the website dashboard.

[drjones13]

The same thing is happening to me. Every time I sync, I have to reboot my Blaze. I have 2 fit bits and don't have the issue with the One.

[AlejandraFitbit]

Hi all, I hope you are doing fine!

Regarding to your syncing inconveniences, have you checked if your phones are compatible? Since keep in mind that they need to be in order for the tracker to properly connect with them. I recommend taking a look at our list of compatible mobile devices and check if your phones are listed.

See you around. 

[Jageypants]

Yep exact same problem and everything is up to date and followed everything on the page. Its prob a bug with the new update ( which they will never admit). Did not have a problem before it!!!! Mine wont sinc at all and killed my phone battery before 12 cant even use the app atm 😠 

[drjones13]

Yes.... and I had to reset it 3 times this morning before it would sync.

[Cjkessler]

I have had my Blaze since January and have had zero issues until the recent update. It loses its connection to my phone sometime overnight, and I have to restart my phone for it to connect again. It might seem like "small potatoes" but it is annoying. 

[drjones13]

I have only had mine for a couple weeks after replacing my surge that
wouldn't sync. This is more than annoying. I've reinstalled the app,
restarted my phone, the fit bit, bluetooth...everything!

[Tensii]

I recommend that the problem get fixed on your end. I've had this Blaze for a year now and it's worked fine until the last updated. Not trying to be rude, but please don't put these problems back on us. Your response was more a cop-out than helpful.  

[aimster]

Ridiculous to have a fitbit that worked fine and now won't sync. What have they done to our devices!! I am not impressed.