Blaze Time reset

[Zencliff]

I plugged my Blaze in overnight to charge- when I went to collect it in the morning- the time had reset - any help ?

[Rich_Laue]

Check your timezone and sync your tracker.

[Zencliff]

What is that going to do?

Why did it change time?

Will this happen when I am spending on it for the time?

Moderator edit: removed personal information

[Rich_Laue]

You haven't said how far off the time is, so I don't have enough info.
Some people including me, have wpken up and found the Timezone off. Fitbit used the Timezone to determine your local time, and the only way to update the time is by doing a sync.

Now it is possible that the tracker hasnt synced in a while, the clock might not be running at the correct speed, therefore the time might be off by a few minutes, and just a sync will correct it.
http://help.fitbit.com/articles/en_US/Help_article/The-time-is-incorrect-on-my-tracker-s-display/

[Zencliff]

I am Eastern Daylight Savings time- the reset was 6 hours- that is it was
showing 12:30 at 6am - it had been synced with my iPhone @9:30pm

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[Rich_Laue]

So has the time been corrected yet?

[Joeyjoey35]

Reset time

[Rich_Laue]

@Joeyjoey35?? 

Not sure if your asking a question or making a statement. 

[Fldulac]

I tried this overnight and still no luck, but thanks for the suggestion. I did not wear my Blaze for about 5 days either. I am hoping now that it will somehow reset itself!

[SunsetRunner]

I charged it and it reset back to 12:00. I've done the time zone reset and nothing has changed.

[SilviaFitbit]

Hey there @SunsetRunner! I would like you to restart your Blaze and try the timezone troubleshoot. You can make sure your tracker synced by going to your Dashboard (app) > under your tracker's picture it will show the last time it synced. 

Hope this helps! 🙂 

[ajkohn]

Time is not sync'ing after doing all of the above numerous times. I'm now running into this on my Blaze as well as my daughter's Blaze. 

They've both worked fine for over a year with Android App on a Moto X Pure. Something seems to have gone wrong recently. Can we get some further guidance other than the canned reply which doesn't currently apply.

[Rich_Laue]

Hello @ajkohn, im not sure what the canned reply or what has been tried, or if you sync through a phone or computer? Did @SilviaFitbit's post help out?

The time on your tracker is set by setting up tye timezone, this can be done through the app or the phone. In the Fitbit app on the phone there is the option to have the timezone auto detected. Please remember to sync after changing any settings, also without syncing occasionally the time on the tracker may drift.

Things to try if still not working. 

Clear the app cache if syning through an android phone.

Log out/in on the app.

If syncing tbrough Fitbit connect or phone, set the tracker up as a replacement device.

[bwinski]

I have tried all of this and usually it works for me but it hasn't for these past couple of days.  I am still about 1 and a half hours behind. I am not sure what the problem has been or if the app needs updated but it is kinda of annoying.

[ajkohn]

The timezone response is the canned one that does not apply here. I've done that multiple times for two trackers on different phones.

Your other suggestions are appreciated. All have been completed and none of them have worked. 

I had the time issue before and changing the timezone back and forth and syncing worked. That's not the case now. 

If you turn the Blaze off for a half hour and then fire it back up it will be a half hour behind and will not grab the network time during the next sync. 

[FitBroke]

This is completely ridiculous that the most simple issue as syncing the device for proper time display cannot be rectified by FITBIT.

Facts

• No, re-syncing the tracker does not work. (that's saying it will actually sync, which is a crap shoot at best)
• No, restarting the tracker doesn't work.
• No, changing from one time zone to another and back..and back..and back doesn't work.

I don't even wear my blaze anymore because it is has completely pissed me off on a daily basis with it's sync failures, and incorrect time display.

At least for mine, it will not display the correct time no matter what setting is chosen, how many times it "tries" to sync., net work time or static time zone setting blah blah blah..

It is so frustrating since this was a (expensive) gift from my wife and I don't have the heart to tell her what a **ahem** it is. I'm looking for another device that can at least tell time. The Blaze is going to my 6 year old as a toy since that is all it is good for.

[Zoraida1963]

I am having the same issue. 

[turbosauce]

The blaze and the user interface/software are not so good in my opinion.  I've been having nothing but problems with this thing.  2nd marathon I ran back in Oct and the **ahem** thing quit on me half way through, had a full charge and it reset for some reason.  Very displeased with this product.  

[SilviaFitbit]

It's great to have you here @turbosauce! Thanks for the details that you've mentioned. I would like you to confirm that you've restarted your Blaze. After this, answer the following: 

- Is your Blaze still resetting when you're running?

- Is the display properly working? 

- Is the battery lasting as expected? 

Keep me posted. 

[SunsetRunner]

Mine is working fine now thanks