07-18-2017 13:45
07-18-2017 13:45
My brand new blaze has already recording 145 active minutes today, even though I only worked out for 30 min. A majority of these minutes were logged while the tracker was not on me, but plugged in to charge. Anyone else have this issue? I tried restarting.
Best Answer
07-19-2017
05:12
- last edited on
07-21-2025
06:23
by
MarreFitbit
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-19-2017
05:12
- last edited on
07-21-2025
06:23
by
MarreFitbit
Hi there @Magentaflash. Great to see you in the Community Forums! 🙂
It's strange that your tracker is recording active minutes while it's charging...
Did restarting your tracker worked? It will not take care of the 145 already logged active minutes but should help from that point, did it make any difference?
If not, you can always try setting up your tracker as a new device. For this, go to the Account section at the top right corner on the Fitbit app and select the option that says "Set up a new device". Follow the on-screen instructions and once you're done, your tracker should be syncing without a problem.
Let me know how it goes!
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Best Answer07-19-2017 10:20
07-19-2017 10:20
Mine reads a heart rate while it's not on my wrist. Doesn't seem very reliable does it?
Best Answer
07-24-2017
07:40
- last edited on
07-21-2025
06:23
by
MarreFitbit
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
07-24-2017
07:40
- last edited on
07-21-2025
06:23
by
MarreFitbit
Welcome to the Community @Trish1982! It's pretty weird that your Blaze is showing heart rate even when you're not using it. When the heart rate setting is on, it will always show the lights on but this doesn't mean that it's tracking heart rate.
Please reply to the following questions:
- When does this started happening?
- What reading are you getting?
Additionally, you can learn more about it by checking What should I know about my heart rate data? and learn some tips about it.
Keep me posted!
Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer07-25-2017 04:42
07-25-2017 04:42
As you can see the watch is clearly not on my wrist and it shows a heart rate of 65 beats per minute lol
Best Answer