Blaze app notification selections

[AdkinsJA]

I have the Blaze, updated, and love that I can now select which apps I want to receive notifications for. The only one I receive, other than mail, text and calls, is Facebook Messenger.  However, every few days, I quit getting the Messenger notifications, and when I get in to the app to check my notification selections, it's unselected.  It's happened repeatedly, every few days.  I have my app set to "Always connected" and "All Day Sync".  (App is Android... if that matters).  Anyone else have this issue?  Any suggestions?  Solution? Something I'm missing!!??? 

[kawaiiko]

Is your bluetooth on?  Mine seems to only work when it's on.  

If yes, I would do a restart on both phone and fitbit and see if that makes a difference.

Here are the directions on restarting the blaze:

1. Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.
3. If your tracker doesn't work normally, use the instructions in How do I turn off my tracker? to turn Blaze off and back on again.

[AlejandraFitbit]

It's great to see you around @AdkinsJA and @kawaiiko thanks for stopping by and the instructions provided.  In this case, I recommend checking if your Android Fitbit app is updated by following the instructions provided in the How do I update my Android Fitbit app?.

I hope this helps, let me know the outcome.

[AdkinsJA]

I will try this; I also just updated my app!  HOpefully this fixes it! Thank you!

[AdkinsJA]

What's odd - I also have "The Weather Channel" set to sync for notifications.  That one always stays checked!  It's only "Messenger" that loses the check box!  I'll keep an eye on it.....

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[Ryanxiety]

I have the same issue. It's Facebook Messenger that drops off for me, but as a test I checked another app that almost never sends notifications, and the next time Messenger got dropped that app was dropped as well. Rebooting the phone will immediately cause the issue. It's like it doesn't save changes if the phone gets rebooted or if the app is closed some other way.

[AlejandraFitbit]

Thanks for the information @AdkinsJA and @Ryanxiety it's great to see you around. If the update procedure doesn't work, please log out and log back in to your account, then select, sync, unselect and sync again. To do this follow these steps:

1. Tap the tracker's tile

2. Tap call/text notifications

3. Tap More apps

4. Select and unselect

5. Sync

Let me know how it goes. 

[AdkinsJA]

Well, updating the app didn't help......  😞 

[Ryanxiety]

I'm very confused by your link to the "update procedure". It appears to have instructions for editing previous activities that the fitbit has logged on the fitbit website, nothing about updating the app. 

I tried the other thing. I logged in and out of my account. I selected, synced, unselected, synced, selected, synced. I confirmed that the selections were correct. Then I reset my phone, this cleared out any selections I had made. They were not saved. I had to select them all again. Anything that interrupts the app, like resetting the phone or force stopping it or receiving an update from the play store, causes this.

[JodieP]

Im having the exact same issues. Its email / Facebook / and Messenger that keeps dropping off for me.

Ive done the updates, logged out and back in and even reinstalled the fitbit app.

It still occurs every few days 😞

[Rich_Laue]

Have you set the tracker up as a replacement device? This shouod reset all the settins.