11-14-2016 12:08
11-14-2016 12:08
I have the Blaze, updated, and love that I can now select which apps I want to receive notifications for. The only one I receive, other than mail, text and calls, is Facebook Messenger. However, every few days, I quit getting the Messenger notifications, and when I get in to the app to check my notification selections, it's unselected. It's happened repeatedly, every few days. I have my app set to "Always connected" and "All Day Sync". (App is Android... if that matters). Anyone else have this issue? Any suggestions? Solution? Something I'm missing!!???
11-14-2016 12:25
11-14-2016 12:25
Is your bluetooth on? Mine seems to only work when it's on.
If yes, I would do a restart on both phone and fitbit and see if that makes a difference.
Here are the directions on restarting the blaze:
11-16-2016 03:56
11-16-2016 03:56
It's great to see you around @AdkinsJA and @kawaiiko thanks for stopping by and the instructions provided. In this case, I recommend checking if your Android Fitbit app is updated by following the instructions provided in the How do I update my Android Fitbit app?.
I hope this helps, let me know the outcome.
11-16-2016 08:14
11-16-2016 08:14
I will try this; I also just updated my app! HOpefully this fixes it! Thank you!
11-16-2016 08:17
11-16-2016 08:17
What's odd - I also have "The Weather Channel" set to sync for notifications. That one always stays checked! It's only "Messenger" that loses the check box! I'll keep an eye on it.....
11-16-2016 13:45
11-16-2016 13:45
I have the same issue. It's Facebook Messenger that drops off for me, but as a test I checked another app that almost never sends notifications, and the next time Messenger got dropped that app was dropped as well. Rebooting the phone will immediately cause the issue. It's like it doesn't save changes if the phone gets rebooted or if the app is closed some other way.
11-18-2016 05:02
11-18-2016 05:02
Thanks for the information @AdkinsJA and @Ryanxiety it's great to see you around. If the update procedure doesn't work, please log out and log back in to your account, then select, sync, unselect and sync again. To do this follow these steps:
1. Tap the tracker's tile
2. Tap call/text notifications
3. Tap More apps
4. Select and unselect
5. Sync
Let me know how it goes.
11-22-2016 08:56
11-22-2016 08:56
Well, updating the app didn't help...... 😞
11-22-2016 20:09
11-22-2016 20:09
I'm very confused by your link to the "update procedure". It appears to have instructions for editing previous activities that the fitbit has logged on the fitbit website, nothing about updating the app.
I tried the other thing. I logged in and out of my account. I selected, synced, unselected, synced, selected, synced. I confirmed that the selections were correct. Then I reset my phone, this cleared out any selections I had made. They were not saved. I had to select them all again. Anything that interrupts the app, like resetting the phone or force stopping it or receiving an update from the play store, causes this.
02-12-2017 20:34
02-12-2017 20:34
Im having the exact same issues. Its email / Facebook / and Messenger that keeps dropping off for me.
Ive done the updates, logged out and back in and even reinstalled the fitbit app.
It still occurs every few days 😞
02-12-2017 22:57
02-12-2017 22:57
Have you set the tracker up as a replacement device? This shouod reset all the settins.