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Blaze back button not working

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‎08-23-2018 01:46 - last edited on ‎08-24-2018 07:51 by Moderator Alum

‎08-23-2018 01:46 - last edited on ‎08-24-2018 07:51 by Moderator Alum

My back button has stopped working.

 

 

Moderator edit: subject for clarity

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8 REPLIES 8

‎08-23-2018 11:11

‎08-23-2018 11:11

Please see this thread from @AlejandraFitbit
https://community.fitbit.com/t5/Blaze/Buttons-do-not-work-on-blaze/m-p/2229538/highlight/true#M76078

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎08-24-2018 07:51 - last edited on ‎10-20-2025 17:05 by Fitbit Moderator

‎08-24-2018 07:51 - last edited on ‎10-20-2025 17:05 by Fitbit Moderator

Welcome to the Community @Bob57me and @WendyB thanks for stopping by.

I would like to know if you keep having issues with your Blaze button? Have the instructions provided by our friend work?

Hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-25-2018 02:44

In response to AlejandraFitbit

‎08-25-2018 02:44

I think it is a problem communicating between blaze and phone when there is no Wi-Fi.   I was in France for 2 weeks where there was no Wi-Fi and the blaze refused to go back from the today menu. This was worse once it had to be recharged.   As soon as it was back in the UK and able to connect via Wi-Fi it worked.  I then go to another area of the UK without Wi-Fi.  Charged it and the back button did not work.  Took it back to a Wi-Fi area and the back button worked again.   Did not clean it with toothpick or compressed air (which is what you are told to do by fitbit)

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‎11-12-2018 09:43

In response to AlejandraFitbit

‎11-12-2018 09:43

I am also having an issue with my back button not responding. 

I have tried all of the tips and advice possible and am now at a loss with what to do. 

This is not even a year old and I still have the original receipt, can you help sort this for me?

 

I have tried everything!

Charlotte

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‎11-12-2018 10:27

In response to Char.Crisp

‎11-12-2018 10:27

Hello CharlotteI now have a fitbit surge.   They replaced the blaze but had run out of the blaze.  Contact helpline to explain what you have tried.Sent from my Samsung Galaxy smartphone.
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‎11-12-2018 10:45

In response to Char.Crisp

‎11-12-2018 10:45

I tried everything and it wouldn’t work. Contact Fitbit as it has a 2 year warranty . My Blaze was over 2 years old so I brought a new one.

Sent from my iPhone
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‎12-04-2018 03:21

In response to Bob57me

‎12-04-2018 03:21

Thanks for this. 

Do you possibly still have the fitbit contact details?

 

 

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‎12-04-2018 04:50

In response to Char.Crisp

‎12-04-2018 04:50

@Char.Crisp wrote:

Thanks for this. 

Do you possibly still have the fitbit contact details?

 

 

You need to contact Fitbit and start a live chat, use this link https://help.fitbit.com/?cu=1 

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