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Blaze back button not working

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‎08-24-2016 14:51

‎08-24-2016 14:51

My Fitbit Blaze's back button is not working. I like fitbit and do not want to return my watch unless that's the only option. Any suggestions?

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‎08-25-2016 00:35

‎08-25-2016 00:35

Have you tried a restart one or more times?

Mike | London, UK

Blaze, Surge, Charge 2, Charge, Flex 2 - iPad Air 2, Nokia Lumia 925 (Deceased), iPhone 6

Take a look at the Fitbit help site for further assistance and information.

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‎08-25-2016 02:05

In response to MikeF

‎08-25-2016 02:05

There never is a reason to get rid of a fitbit you like, there is always customer support. 

Now if the Blaze won't restart because the back button doesn't work. Scroll to settings, tap, scroll to shutdown, tap and confirm. The blaze will shutdown, wait 30 seconds, then press any button to turn on, first try the back button. The other thing to try would be to let the Blaze battery completely die. 

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