help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Blaze keeps turning off

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-22-2016 17:59

‎08-22-2016 17:59

Hi

I have recive a new blaze a few days ago and it keeps turning off. This was to replace a HR. I have charged it up and I can see the full battery on the screen. When I take it out of the charger it will stay on for a short period of time but then will turn off and pressing of buttons will do nothing.

I have reset it a number of times by pressing the left an lower right buttons an it will reset but then just turns its self off. I have taken it off the app and then reloaded it but the same problem.

Any help would be great.

Not very happy with support from fitbit as this was their last message.

"Sorry to hear this. Please reach out to our other support channels via contact.fitbit.com and we'll see what we can do"

Any help would be great.thanks

Best Answer
0 Votes
2 REPLIES 2

‎08-23-2016 09:38

‎08-23-2016 09:38

@Brisbane12 If you have tried several restarts, you definitely need to reach out to customer service. That brief response from Fitbit seems like it was a comment from Facebook or some other social media platform.  Is that correct?  To resolve your issue, you would need to directly contact customer service as they suggested - calling, emailing, live chating, etc.  

Best Answer
0 Votes

‎08-24-2016 07:10

‎08-24-2016 07:10

A warm welcome to the Community @Brisbane12 and @Jrdubyakc thanks for stopping by and for the recommendation. Woman Happy Thanks for troubleshooting this inconvenience by yourself. I suggest checking @AngelaMa post, where you will be able to find some steps to fix this inconvenience. Now, if this doesn't work, as mentioned, feel free to contact our support team, for a faster response you can contact them via phone or chat.

 

Let me know the outcome. Woman Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes