Blaze back button not working

[DeanaRN]

HELP! My back button is not working. I have restarted my Blaze 2xs. The first time by going to settings and shutting it down. The second time I pushed and held the back button and the bottom button.  Neither resets have helped. This Blaze is less than 2 years old and this is my 3rd FitBit. This is really frustrating 

[WendyB]

Please see this thread from @AlejandraFitbit
https://community.fitbit.com/t5/Blaze/Buttons-do-not-work-on-blaze/m-p/2229538/highlight/true#M76078

If that doesn't help Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[AlejandraFitbit]

Welcome to the Forums @DeanaRN and @WendyB thanks for stopping by.

I appreciate all the efforts in trying to fix this issue and would like to know if you followed the instructions provided by our friend? Are you still having problems with your Blaze button?

Hope to hear from you soon. 

[DeanaRN]

Yes, I have tried everything and it’s still not working. I had 2 FitBit blazes and both bands starting falling off. I got the blaze because it has a different band style that won’t fall apart and now this happens and it’s not even two years old. I’m losing faith in Fitbit.

Moderator edit: removed personal info

[AlejandraFitbit]

Thanks for the information @DeanaRN.

Upon checking with our support team, I was told that you have already created a case. It's good to know that you are already working with support, I know that they will be glad to help.

If you need anything else, do not hesitate to post it.