08-22-2018 15:15
08-22-2018 15:15
When I select Relax feature the screen appears scrambled and when I select for example 2 minutes the Fitbit Blaze watch restarts. Firmware version is 17.8.402.1.
08-23-2018 04:45
08-23-2018 04:45
A warm welcome to the Community @Reynir.
Have you tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:
Let me know the outcome.
08-23-2018 05:30 - edited 08-23-2018 05:33
08-23-2018 05:30 - edited 08-23-2018 05:33
@AlejandraFitbit wrote:A warm welcome to the Community @Reynir.
Have you tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:
- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
Let me know the outcome.
I have tried that several times but that does not work?
08-24-2018 05:22
08-24-2018 05:22
Thanks for the information @Reynir.
Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Keep me posted.