Relax feature isn't working

[Reynir]

When I select Relax feature the screen appears scrambled and when I select for example 2 minutes the Fitbit Blaze watch restarts.  Firmware version is 17.8.402.1. 

[AlejandraFitbit]

A warm welcome to the Community @Reynir.

Have you tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

[Reynir]

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@AlejandraFitbit wrote:

A warm welcome to the Community @Reynir.

Have you tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2. Let go of the buttons.

Let me know the outcome. 

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I have tried that several times but that does not work?

[AlejandraFitbit]

Thanks for the information @Reynir.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted.