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Relax feature isn't working

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‎08-22-2018 15:15

‎08-22-2018 15:15

When I select Relax feature the screen appears scrambled and when I select for example 2 minutes the Fitbit Blaze watch restarts.  Firmware version is 17.8.402.1. 

 

 

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3 REPLIES 3

‎08-23-2018 04:45 - last edited on ‎10-20-2025 17:16 by Fitbit Moderator

‎08-23-2018 04:45 - last edited on ‎10-20-2025 17:16 by Fitbit Moderator

A warm welcome to the Community @Reynir.

Have you tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

Let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-23-2018 05:30 - edited ‎08-23-2018 05:33

In response to AlejandraFitbit

‎08-23-2018 05:30 - edited ‎08-23-2018 05:33

@AlejandraFitbit wrote:

A warm welcome to the Community @Reynir.

 

Have you tried to restart your tracker? If you haven't, I recommend restarting it by doing the following:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.

 

Let me know the outcome. Robot Happy


I have tried that several times but that does not work?

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‎08-24-2018 05:22 - last edited on ‎10-20-2025 17:15 by Fitbit Moderator

In response to Reynir

‎08-24-2018 05:22 - last edited on ‎10-20-2025 17:15 by Fitbit Moderator

Thanks for the information @Reynir.

Since the instructions provided didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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