Blaze backorder time

[M_C]

So after getting Fitbit to agree to compensate me after my third surge broke (strap every time) I decided not to receive another Surge but to order a limited edition Blaze, so strap faults could always be replaced. On ordering the delivery stated 4-6 weeks due to demand and I could accept that. However after contacting Fitbit chat yesterday, 6 weeks waiting, I was told that my Blaze is on back order for another 4-6 weeks, making delivery anything up to 12 weeks if no further delays. 3 months for a fitness tracker, really!! 

Customer service wasn't at all bothered when I asked if I could cancel the order as I was seen to have a fitness watch asap, nor concerned about the fact that I said I'd look at other brands. They didn't even offer an option to change models. Simply they didn't care. Considering the faults and hassles I have had I cannot recommend Fitbit customer service nor the Surge.

Very sad. 

Moderator edit: Subject for clarity

[AlejandraFitbit]

It's great to see you around @M_C.

I am sorry to hear about the your experienced with your Blaze order. Keep in mind that the waiting time will depend on the demand of the tracker and the location. At the moment of placing the order, it is good to get in touch with our support team for them to confirm the order and let you know the waiting time. Your patience with this will be much appreciated. 

See you later. 

[M_C]

Why should I have contacted the support team to confirm my order?

I placed the order online, received a confirmation that the order had been placed and that the item was on back order, ships in 4-6 weeks. And a note saying some delivery areas take up to 5 working days. 

There is no additional comments suggesting I should firm this up with customer support, nor any terms and conditions stating the delivery would be any longer. Clicking on "check your order status" and it states that the order has been received back order 4-6 weeks. 

Why now another 4-6 weeks? Seems as though my order was forgotten about. 

[rapaan]

I feel you. Same thing happened to me. I also back-ordered blaze with 4-6 weeks delivery time and now it has been 8 weeks. Contacted support and they just confirmed my order and apologized. Don't even know how long its going to take. If customer sees that product will be shipped in 4-6 weeks, that's ok. But if you break that promise that's one thing. I'm starting to change my mind about fitbit as a company. 

[Jodes83]

Did you ever receive your Blaze? I’m going through the same thing now. I ordered it July 23. 😤

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@M_C wrote:

So after getting Fitbit to agree to compensate me after my third surge broke (strap every time) I decided not to receive another Surge but to order a limited edition Blaze, so strap faults could always be replaced. On ordering the delivery stated 4-6 weeks due to demand and I could accept that. However after contacting Fitbit chat yesterday, 6 weeks waiting, I was told that my Blaze is on back order for another 4-6 weeks, making delivery anything up to 12 weeks if no further delays. 3 months for a fitness tracker, really!! 

Customer service wasn't at all bothered when I asked if I could cancel the order as I was seen to have a fitness watch asap, nor concerned about the fact that I said I'd look at other brands. They didn't even offer an option to change models. Simply they didn't care. Considering the faults and hassles I have had I cannot recommend Fitbit customer service nor the Surge.

Very sad. 

Moderator edit: Subject for clarity

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[M_C]

Yes it did, but it took 12 weeks plus a further 3 weeks as the UK delivery company DPD messed up my home delivery quite spectacularly.

BTW I am not that impressed with the Blaze. It may be worth you asking Fitbit if they will accept you cancelling the order and trying out their latest model!!!

Good Luck

[rapaan]

Yeah. For me it took ~10 weeks. Don't remember for sure. It's decent watch not the best for sure. Notifications from phone doesn't work most of the time and i'm tired of reconfiguring it. Battery life isn't that good. So my recommendation is same as M_C's. Try the latest model or try different brand.

[AlejandraFitbit]

A warm welcome to the Community @rapaan, @Jodes83 and @M_C thanks for the information.

If you have any inquiry about your order and the waiting time, as mentioned in my previous post, it would be better if you get in touch with our support team, since in the Forums we don't have the necessary tools to see this information. Keep in mind that for a faster response you can contact Fitbit via chat.

Catch you later.