Blaze battery and button issues

[Brad025]

I just noticed that my left button doesn't work and my Fitbit doesn't hold a charge for more than 2 days.  I've cleaned the Fitbit, the case, used the toothpick, sprayed the Fitbit with air to get dust out and nothing works. I can't restart my Fitbit due to the left button not working.

Every 2 days I get the low battery notification and then 2 hours later my Fitbit is dead and needs to go on the charger to get it to go back and work. Can you please help with these issues?

Thanks

Moderator edit: subject for clarity

[AlejandraFitbit]

It's great to welcome you @Brad025.

Thanks for troubleshooting this by yourself. About the button, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Now about the battery, I recommend taking a look at this post and follow the instructions provide there. After those steps, test your tracker.

Let me know the outcome. 

[Tbeach]

My battery won't charge and I am trying to work through the problem on the HELP page and now on the Forums. But, every time I click on a link to learn how to re-start, etc., it just loops me back to my Dashboard. I need advice on how to re-start my Blaze so I can figure out why the battery suddenly won't charge anymore. It's only a few months old.

[Brad025]

I tried spraying air and the tooth pick before I posted the message and still not working.  I also turned all of those things off and it's still only lasting 2 days. 

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@AlejandraFitbit wrote:

It's great to welcome you @Brad025.

Thanks for troubleshooting this by yourself. About the button, you may be able to remove dust or dirt by gently using a toothpick around the button. If this does not improve the button performance, you can try to clear debris using canned air. Hold the tracker at arm's length and spray once to loosen any dirt or dust that may have accumulated around the button.

Now about the battery, I recommend taking a look at this post and follow the instructions provide there. After those steps, test your tracker.

Let me know the outcome. 

---

[Brad025]

The lack of support for this issue is making me think about leaving Fitbit because this doesn’t seem to be a big issue to you but it’s a huge issue for me.  

[Tbeach · Accepted solution]

I am also frustrated because I find it impossible to get help with my
device-the Fitbit Blaze. A couple of years ago, I could just call and speak
to someone on the phone and they would re-set my device and walk me through
getting it back on track. Now, I find it impossible to contact anyone at
the company for help. I am also now looking at other companies.


Terri Beach

[Elizabethfit]

i'm going to try this.  My button doesn't work, it never syncs right unless I do one on the computer, my clock is always on the wrong time. Now I can't call up the clock.  I will clean it and try again.