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Blaze stopped working

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‎07-22-2019 00:11

‎07-22-2019 00:11

After exercise session fitbit logo showing. 

When charging green light doesnt light up.

Tried left and right bottom button reset all unsuccessful 

Help. 

 

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‎07-24-2019 10:05 - last edited on ‎09-03-2024 12:22 by Fitbit Moderator

‎07-24-2019 10:05 - last edited on ‎09-03-2024 12:22 by Fitbit Moderator

Hi @Firefighter18 , a warm welcome to the Community! Thank you for your try to restart the tracker.

Please do as follows, some of these steps you have already done, but the sequence is very important. 

  • Restart your Blaze.
  • Make sure that no other Bluetooth device is connected to the phone or is nearby. (Headphones, keyboards, etc.)
  • Please on the phone, go to Settings> Bluetooth, and remove all the connections that exist with the tracker . (Forget device, ignore or unpair depending on the version of the operating system of the phone)
  • Turn off the Bluetooth and restart the phone. (switch off and on again).
  • When the phone is back on, turn the Bluetooth on again, but DO NOT attempt to connect to the tracker from here.
  • Go on the app. From here, try setting up the tracker as a new device.

Please keep me posted.

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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