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Blaze battery and sensor issues

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‎03-04-2018 13:00 - last edited on ‎03-05-2018 06:07 by Moderator Alum

‎03-04-2018 13:00 - last edited on ‎03-05-2018 06:07 by Moderator Alum

Hi,

 

I fully charged my Blaze before lunch and this afternoon went for a 5 mile run. Everything was fine while I was running but I noticed when I was back that the battery sign was flashing. I have plugged it in and it isn't charging and it just heating up. The lights underneath that I assume are for heart rate are also not flashing.

 

The Blaze is only 13 months old and am in the final stages of training for a 1/2 marathon in 2 weeks so am pretty screwed if I can't solve this very quickly.

 

Do you have any ideas?

 

Thanks

 

Laurie

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎03-04-2018 13:16

‎03-04-2018 13:16

Please Contact Support.
http://help.fitbit.com/?cu=1

 

 Might want to read the warranty first

https://www.fitbit.com/legal/returns-and-warranty

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

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‎03-05-2018 06:10

‎03-05-2018 06:10

It's great to see you around @LaurieFigzal and @WendyB thanks for stopping by.

 

I would like to know if you have followed our friend's suggestion and contacted our support team, have you received a solution from them? I hope everything is solved before your marathon.

 

Keep me posted. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎03-05-2018 09:32

In response to AlejandraFitbit

‎03-05-2018 09:32

Hi,

Yes I’ve sent an email but yet to have a response needless to say with my HM 13 days away I am pretty desperate to get this sorted

Thanks

Laurie

Sent from my iPhone
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