Blaze battery dies unexpectedly

[SunsetRunner]

Blaze battery dies unexpectedly

I have had the Blaze for about 3 years, used it daily and all of a sudden it started shutting down with a full charge. I have tried the recommended fixes but no luck. Any help?

Moderator edit: format

[LizzyFitbit]

Hi @SunsetRunner, it's nice to see a new member around.

I'm sorry for the delay in my response. Thanks for letting me know about your Blaze behavior, as well the troubleshooting steps performed. To give you a hand, please confirm if you've tried the following:

1. Restarting your Blaze.

2. Charge it with USB ports from a computer or UL-certified USB adapters into the wall.

3. Check our help article with tips to maximize the battery life.

See you around.

[SunsetRunner]

Hello @LizzyFitbit,

Thank you for your suggestions. I have tried #1 and #2 and will follow up with #3. I appreciate your help.

Take care

[LizzyFitbit]

Hi @SunsetRunner, it's nice to hear from you.

Thanks for confirming that you've tried some of our suggestions and you're now checking our tips to maximize the battery life. I appreciate your patience and if anything happens, let me know so I can give you a hand.

Keep me posted. 

[SunsetRunner]

Hello @LizzyFitbit,

I have tried everything on the list and for the last 5 days the Blaze will turn off after few hours on a full charge. I plug it in to check the charge and the battery is still fully charged. I wear it for a few hours and it repeatedly turns off. At this point I'm at a loss.

Thanks

[LizzyFitbit]

Hi @SunsetRunner,it's nice to hear from you.

Thanks for letting me know that your device is still not holding charge, even after trying our suggested steps. I've contacted our Support Team so they can create a case for you and give you a hand. Keep an eye on your inbox.

I'll be around if you need anything else.

[SunsetRunner]

Hi @LizzyFitbit,

I appreciate all your help and support.

Thank you

[LizzyFitbit]

Hi @SunsetRunner, I'm glad to hear from you.

You're very welcome, and I appreciate your patience through this process. I'm sure our Support Team will take care of you.

I'd like to invite you to visit our Discussion Board where you can share your experiences, meet people and create new topics.

See you around. 

[SunsetRunner]

Hello @LizzyFitbit,

I was unable to get a resolution on my Blaze problem (IMHO). Customer service was helpful and able to verify my Blaze was malfunctioning but I am still encountering problems. Customer service did offer me a discount on a new device but that hardly seems appropriate when I have only had the device for 2 years. The Fitbit should have a longer life than 2 years. Again, I appreciate your help and hopefully I will have better luck with the Apple watch.

Thanks,

Garret

[LizzyFitbit]

Hi @SunsetRunner. It's great to hear from you.

Thanks for getting back and letting me know about your experience with our Support Team. I totally see your point of view as your Blaze was designed to motivate you toward your goals. Our team will make sure to work on our devices to improve their performance and your experience. I appreciate you for sharing your thoughts about this situation, and I'd recommend to reply back to our team so they can provide you with more details about your case. You can also check our Warranty Policy.

If you need anything else, let me know.