Blaze battery draining

[RoadRunnerSuz]

I have checked the messages and help links to enable my battery to last longer, but it is not working. The longest my charge will last is 4 hours. This is very frustrating and looking for advice on what to do. I have only had the blade for 3 months. Thank you

Moderator edit: subject

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[RichVNY]

I'm having similar issues with my Blaze.  Received as a gift this past xmas.  It seems to be charging fully as shown on the display, but in about 8-10 hours it's needing a recharge.  When first received it lasted about 3-4 days as specified.

[RoadRunnerSuz]

I have done everything suggested.  Clean contacts, reset Blaze Battery and turned off Quick View and turned off Notifications.  It still only lasts 3-4 hours 😞  

Suggestions?

[RoadRunnerSuz]

Thank you!

[AlejandraFitbit · Accepted solution]

A warm welcome to the Community @RoadRunnerSuz, @RichVNY and @WendyB thanks for stopping by.

I appreciate the efforts in trying to fix the battery issue you haven been experiencing with your trackers. @RoadRunnerSuz I would like to know if you have followed our friend's recommendation and contacted our support team, have they offer you a solution for this?

@RichVNY Since the troubleshoot didn't work, I recommend keeping an eye on your inbox for further assistance.

Hope to hear from you soon. 

[RoadRunnerSuz]

Hello all -

Thank you so much for the assistance.  I contacted fitbit support and they are replacing my Blaze.  GREAT customer service and satisfaction!!!  Go FitBit!!!

[Clare_ellen]

Mine is the same.  Only just started draining over the last couple of days. Had it since December

[AlejandraFitbit]

Those are great news @RoadRunnerSuz, I am glad to hear that you will be receiving a replacement, at the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

@Clare_ellen welcome to the Forums, I would like to know if you have followed our friend's recommendations? If you haven't, I recommend taking a look at it and follow the steps provided.

Let me know the outcome. 

[AJ2017]

[RichVNY]

Thank you @AlejandraFitbit,

I received a message from the team and will also be receiving a replacement device.  Thank you for initiating the process so quickly.

Rich

[yasjazmar]

I started having the same issue 2 days ago and I also have had over the 1 year warranty. I don't think that it's right to have to purchase a whole new device. You spend over $200 on something I guess that basically only lasts a year and a half. They couldn't help me but said they could give me a 25% off of a new device and expedite the shipping.  Prior to this I had the HR which the band kept breaking off. Guess this will be the end for me and FITBIT. I was really happy with my Blaze.  Oh well. Can't waste anymore money on a new device that I know will only last 1 1/2 years. No thanks!!!!!

[Clare_ellen]

Hello,

Update. I have tried the suggestions, charged it yesterday and it hasnt
even lasted 24 hours. Back on charge again now.

Clare

[tsidore]

My battery has been draining as well and will only hold a charge now for 30 minutes. None of the troubleshooting has been working for me either.

[AlejandraFitbit]

Hello all, I hope you are doing fine.

Thanks for the update regarding the battery issue you are experiencing, I am glad to hear that some of you will receive a replacement, those are great news.

For the ones that keep having issues, I would like to know if you have contacted our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[tsidore]

Hello,

Thank you for your message and for checking in on this post. I have been in contact with customer support but am disappointed in what was offered to me. Although it is very nice to get a 25% discount, I still don’t think it makes up for the fact that my Fitbit is barely a year old and is in the condition it i now. It does not charge at all anymore and I find it very ironic that everyones issues started to occur when the new Fitbits came out and that the Blaze is no longer an option. I bought myself  the Fitbit last year thinking it would last me longer than it has. I had no problems with it prior to this sudden battery drain. I am training for a half marathon and am sad I no longer have my Fitbit to use. I am really hoping from this post to receive more than a 25% discount on my next purchase if not a replacement. I was also offered an extra band but I got the 10 pack for Christmas with now noFfitbit to use them for. I genuinely love the Fitbit products and the community of friends I have formed in the challenges and therefore would be disappointed if I need to turn to a different company. Thank you again for your time, I hope to hear from you soon.

[yasjazmar]

Yeah I really liked it also. I have already moved on. I was really disappointed. I got an Apple Watch. Getting used to it now but at least they stand by their products and there is an actual store to go to if problems occur.

Sent from my iPhone

[McPaw]

I too received my Blaze as a Christmas gift and the charge has fallen off the cliff this week til it is probably less than 4 hours duration now. I have it on the charger for the day. I can't express how disappointed I am with this FITBIT product!

[yasjazmar]

Luckily you should be within the warranty to get yours switched out. But let that year pass and your SOL

Sent from my iPhone

[RoadRunnerSuz]

Thank You - I am back on-line!!