Blaze battery draining

[RoadRunnerSuz]

I have checked the messages and help links to enable my battery to last longer, but it is not working. The longest my charge will last is 4 hours. This is very frustrating and looking for advice on what to do. I have only had the blade for 3 months. Thank you

Moderator edit: subject

[McPaw]

Thanks for the info. Unfortunately, I've given up on trying to get even a
flicker of a charge on this device called a "Blaze" after repeat attempts.
I suppose maybe a replacement battery might work but I begrudge fitbit too
much to spend any more dollars on a product that doesn't live up to
reasonable expectations and their own claims of ruggedness. I hope you have
better luck!

[Suek42]

I have loved my Blaze.  

It is 1.5 years old and has been holding its charge for less and less time.  It’s down to about 24 hours without any change in my usage.   

I contacted the support team who suggested that I turn everything off ie quick view,  brightness, notifications and heart rate - aka things I use.  

When I balked at this maintaining that my usage hadn’t changed but the battery life is,

They offered me a 25% discount on my next purchase.   They actually said that I could have 40% off of the new tracker but it wasn’t in the email.  

Im not convinced that I want another fit bit if the battery is so flakey. 

Does anyone know anything about the battery life on the new Iconic?  

I don’t see that the Blaze is offered on the Fitbit website.  

[ShanaW18]

I am having the exact same problem with my Blaze, and customer support has been no help - they want to offer me a discount to buy another product. I just emailed the below in response to their last communication:

Hi Fernando T. and Fitbit Team - 

Although I appreciate you getting back to me, I absolutely will never buy a Fitbit again, and I have already begun telling my friends the same, as well as the fitness classes I teach. This has been a time consuming and extremely frustrating customer service experience.

It is quite clear from what I've been researching https://community.fitbit.com/t5/Blaze/Blaze-battery-draining/td-p/2605996 that the Blaze battery draining issue is either a design flaw, or likely even purposefully designed to discharge like it does so that customers are forced to purchase a new one every one to two years. Fitbit makes sure of that by giving the Blaze just a one year warranty. This is the reality of why a discount towards a new Fitbit product was offered instead of a replacement Fitbit Blaze. Although I know Fitbit gives exceptions to some, and replaces their product, I guess I did not make the cut.

I certainly do not want to purchase products from a greedy company that operates like this, and refuses to do the right thing by its customers, yet feigns to care so much about them.

I may just be one person to have "left the Fitbit family" but with Fitbit's product design and poor business practices, I'm sure others will as well.

Regards,

Shana 

[ShanaW18]

Thank you for writing this!! Fitbit has terrible business practices, of course they keep deleting.

[Suek42]

I agree with you Shana,
I loved my Blaze. It did exactly what I wanted.
But with the lack of support I received I won't buy another Fitbit product. And I’ve told others about this issue - which is obviously known - and have been told the same story by another person. However, he had a blaze in the first year that the Blaze came out. They replaced his. I was hoping for similar treatment. I guess that was getting expensive as the issue seems rather frequent.
There are first gen Apple Watch For the price of the Blaze. I have friends with other fitness trackers that do more than the Blaze - I didn’t need marathon functions, but the cost is comparable. Their batteries are fine.
I am researching other trackers.
Sue Klassen
suek42@telus.net

[Suek42]

Too bad - they will loose a lot of customers.

Sue Klassen
suek42@telus.net