Blaze battery draining

[Johncs]

Hi,

I have had my Fitbit Blaze for about a year and a half now and for the past 3 days the battery life has not been lasting for more than 24 hours. I have checked all my settings but it's still runs out, it used to last up to 3 to 4 days any suggestions.

Thank you

Moderator edit: subject for clarity

[AlejandraFitbit]

Hi everyone!

I am sorry to hear about the battery issue you are all experiencing. If you haven't tried the instructions provided in this post, I recommend taking a look at it and follow the steps provide. Now, if you have already tried those instructions and the issue persisted, feel free to get in touch with our support team, I know they will be glad to help you out.

For a faster response you can contact them via chat.

Keep the stepping up. 

[nprak]

All actions have been tried as you mentioned. All it is needed from Fitbit is to acknowledge that there is this sort of issue and try to fix that rather than by asking the customer to buy another device on discount. Either sent a replacement or do a repair. Fitbit warranty is for 12 months and all devices which are malfunctioning is after 14-15 months. It clearly seems there is something wrong going on that needs to me fixed else it won’t take long for Fitbit to lose its customer base.

Best Regards,
Nishant Prakash

[Mina12]

Thanks, Alejandra,

Please know that just as Nishant mentioned above, we have all tried the suggested actions.  I worked with Customer Service who confirmed that I actually have an issue with the battery in my Blaze.  Unfortunately, because my Blaze Fitbit was about 1.5 years old, they would not be able to help me.  I was offered 25% off a new Fitbit.  All I was requesting was a new battery.  Why would I purchase another Fitbit when your company knows there is an issue with the battery life?  Since the Fitbit Trackers have a short lifetime, you should adjust your pricing so we could purchase a new one when the battery runs out.  My Blaze (my first was the clip on) was the fourth Fitbit I purchased and have a 5-year history of exercise and weight tracking that I will lose when I purchase a different brand of fitness tracker.  ☹

Thanks,

Willamina (Mina) Petterson

[coffee4u]

I have had mine almost 3 years. It just started this same thing..... frustrated! not even 24 hrs after charging. I am not sure that there is a battery lifetime?

I am looking for answers too.....

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@Johncs wrote:

Hi,

I have had my Fitbit Blaze for about a year and a half now and for the past 3 days the battery life has not been lasting for more than 24 hours. I have checked all my settings but it's still runs out, it used to last up to 3 to 4 days any suggestions.

Thank you

Moderator edit: subject for clarity

---

[tashaboo]

I am having the same issue. It’s frustrating because I am in challenges so I am losing steps.

[FerdinandFitbit]

Hi there guys, good to see you in the Forums! 🙂

I'm very sorry to hear that you're not satisfied with the options that were offered by our Support Team. If you'd like to take advantage of the discount that was offered, just let me know and I'll be happy to help you out.

@tashaboo, I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

[tashaboo]

I have done this for the past few days and it dies less than 24 hours after a charging.

Sent from my iPhone

[coffee4u]

I’ll try these. But will also look at replacing.

[JHaslock]

I received a reply from customer feedback after my blaze started doing the same thing  - only holds charge for 6-12 hours and only started happening about 10 days ago (Blaze is 2 years old) was given a discount coupon towards a new device. I am not buying a new device (you wouldn’t buy a new watch every time you needed a new battery) I too hope it is due to a software glitch but the support team have not answered my last email !!

[Amyjarrett]

I am exactly the same.  I am just sick about it.  I was a huge supporter, I will never buy another nor recommend fitbit!  First I was told it was an android software issue.  Now was told it is the battery but it cannot be changed out.  Mine is only 1.5 years old.  It was charged to 100% at 7am and dead at 3pm.  25% discount is NOTHING when you have to buy a new devise every 18 months.

[Aureliana]

Hello,

You can sync it first to update all and then charge all night.

Maybe this can fix something for you, because for me worked about one month ago.

Rosa. 

[coffee4u]

I agree to not get new device
Mine is holding charge for 6-13 as well.

I’ll try that but it then is not tracking sleep. Major disappointment

Moderator edit: Merged replies

[FerdinandFitbit]

Thanks for getting back @tashaboo! 🙂 I've escalated your case to the Support Team and they will be happy to let you know what your options are at this point. Please, keep an eye on your inbox for more instructions. If you need anything else, I'm here to help!

@coffee4u, please do the same I advised before. I can recommend putting your tracker to charge and once it's fully charged, take it off the charger and put it on. Sync it and use it as you would normally do. Make sure to sync it frequently after this (every one or two hours at least) so that the battery levels are recorded on the app logs and once the battery dies, let me know so that I can take a closer look and then we can move forward with other options to get you back on track.

@JHaslock @Amyjarrett Thanks a lot for your feedback! I'm sorry to hear that the discount is not something you expected. If you'd like to take advantage of it, let me know and I'll be happy to help!

@Aureliana, thanks a lot for the suggestion!

[AnnieBlazeUser]

I am in the same boat! Bought ,my blaze in April 2016- and now all of a sudden the battery life doesn't hold.

Find it pretty odd that my battery life on my blaze mysteriously depleted a day before fitbit sends a mass eblast saying "Good bye blaze- hello versa". 

Is fitbit doing the same thing Apple did?! INTENTIONALLY slowing down- old models to make us upgrade? Will not be buying a fitbit again. Transparent marketing fail. 

[FerdinandFitbit]

Welcome to the Forums @AnnieBlazeUser! 🙂

I'm sorry you were also having problems with your Blaze 😕 

I've gone ahead and escalated your case to the Support Team for them to help you out with this. Please, keep an eye on your inbox for more instructions and if you need anything else, I'm here to help!

[Jan53]

Hi, I've had my Blaze for roughly the same period of time and now mine has started having problems keeping its charge. Used to get 4-5 days but now lucky if I get 24 hrs.

Any suggestions please?

[coffee4u]

I ended up getting new watch.
Sorry for the bad news

[nprak]

You stand only one chance, if the device is within 12 months warranty
period. Get a replacement.

Regards
Nishant Prakash

[Cuse1999]

I have owned two Fitbits since 11/2015. The first was a Charge HR. The band fell apart after 14 months. At that point I liked what the product did and gave the Blaze a try.  After a year and a half, the Blaze has stopped holding a charge. I am very disappointed in the product’s reliability. I will not be buying another Fitbit. After viewing the posts on the support site, clearly there are widespread problems. Good luck.

[coffee4u]

Mine was 2+ years old