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Blaze battery dying

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‎11-21-2017 17:59

‎11-21-2017 17:59

My Fitbit Blaze was purchased in 2016.  The battery no longer retains a charge for even 48 hours.  I talked to customer service and they had me track my battery charge for a few days.  When I called back to see what could be done, I was told that yest there is a definite problem.  The solution that was provided was I was going to get a 25% coupon to purchase a new one as it was out of manufacturers warranty.  DO NOT BUY THIS PRODUCT.  The customer service was horrible and now I have a useless watch that does nothing.  It didn't even last 2 years.  I plan to spend a lot of time discouraging people from purchasing this product.

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3 REPLIES 3

‎11-21-2017 20:27

‎11-21-2017 20:27

The warranty is here and your device is over that period.

https://www.fitbit.com/legal/returns-and-warranty

 

I think its great they offer a discount when the warranty does not apply

Community Council Member

Wendy | CA | Moto G6 Android

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‎11-22-2017 03:32

In response to WendyB

‎11-22-2017 03:32

I do not agree. A product that does not last even 2 years should have a
longer warranty. I have had Happy Meal Toys that have lasted longer.
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‎11-22-2017 06:56

In response to drussell

‎11-22-2017 06:56

It's great to see you around @drussell and @WendyB thanks for stopping by.

 

I appreciate your efforts in trying to fix this issue. As my friend here said, I think that receiving a 25% discount is great and as recommended, you can check our warranty policy. If you are interested in another Fitbit product, you can take a look at this page, where you will be able to compare them all.

 

Catch you later. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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