Blaze battery issues

[brendaisy]

I've also been having issues with my Blaze battery life. I just got it for Christmas. I have been letting the battery completely run out before charging, as I don't want to over extend the battery by keeping it fully charged all of the time. I charged it on my computer yesterday for a very long time (well over the 2 hours as other posts on here have suggested). The charge shows 100% full but when I put the Blaze on and check it 5 minutes later, it's over 1/2 empty. Sometimes I'll put the unit in the charger and it will show that it is fully charged. Then when I put it on, it flashes empty and goes black.
Am I doing something wrong? Should I charge it in the wall instead? 

UPDATE: I decided to charge in the wall overnight. This morning the battery was not fully charged - again showing about 3/4 full. What is going on??

[WendyB]

Please clean the contacts
http://help.fitbit.com/articles/en_US/Help_article/My-tracker-s-battery-isn-t-charging/?q=not+chargi...

Then Do a Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1

Also See this thread for charging best practices. If you are not charging it correctly you could be damaging the battery
https://community.fitbit.com/t5/Charge/Fitbit-charge-battery-problems/m-p/1323307#M53291

http://help.fitbit.com/articles/en_US/Help_article/1799

If that does not help contact support
http://help.fitbit.com/?cu=1

[AlejandraFitbit]

It's great to see you around @brendaisy, thanks for troubleshooting this by yourself and @WendyB for stopping by.

I would like to know if you followed our friend's recommendation and get in touch with our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[Msvirgo97]

I’ve been having trouble with my Blaze charging for 2 weeks now. I finally decided to charge it via my computer for a few hours and it worked. They only thing now is that sensor light underneath the face aren’t glowing like they suppose too. And I can’t swipe on the screen. My Blaze was working fine until the end of January 2018 & I’ve had my watch since Feb 2016...I don’t know if it’s the update that’s causing this problem. 

[brendaisy]

Hello!

I did all of the troubleshooting, as suggested by @WendyB without any luck.  I reached out to Customer Support via chat yesterday.  My Blaze did indeed have a battery issue.  A new Blaze is on the way!!!  Thank you to all who assisted me with this.  I greatly appreciate it!!

[WendyB]

Glad you have a new one coming!

[AlejandraFitbit]

Great to see you around @Msvirgo97, for the update @brendaisy and for stopping by @WendyB.

@Msvirgo97 I am glad to hear that your battery issue has been resolved, thanks for troubleshooting this by yourself and would like to know if you have tried to restart your tracker? If you haven't, I recommend restarting it and test it.

@brendaisy It's great to hear that you will be getting a new tracker, at the moment of receiving it, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Happy stepping!